Loved this place! I prefer to support small biz. After my experience today, I will not be returning. The homeless have taken over their bathrooms, and they smell like death. Today I came in and a guy with his obese blond girlfriend used it for 23 minutes to wash up and it smelled horrendous! You could smell his B.O a mile away. Is hygiene no longer accepted? The worst part is, that he was too disrespectful to flush the dang toilet.
place never seems clean Couches have been there since the 1930s Dogs in/out all day with hair flying all over - makes eating unenjoyable Homeless use the bathroom at their leisure Staff takes forever to help you since they are busy elsewhere... 7 minutes later to get drip coffee... guess Starbucks likes my $ Staff hovers you while are checking out to ensure they get a tip for handing you a cup - I would never orbit people like this. The respectful thing is to simply walk away or turn around. HC Library offers better, free service with cleaner bathrooms and oddly less homeless issues -AC only works in the back room -The Hillcrest location has the worst staff (another reason to NOT hire your friends). The GM was arguing with me about serving me cold coffee BC he was too lazy to make a new pot. At least they solved the homeless issue with coded bathroom locks......
Read moreI have been to other Lestat’s in San Diego and loved it. This was my first time coming to lestats on park since I just moved to this area, but I was unfortunately disappointed with the rude attitude given to us by the worker. My partner and I ordered 2 of the same coffees and 3 breakfast sandwiches. After we were done ordering, the worker said “I’m the only one on right now so if you want me to make 3 sandwiches it might be a little while.” Sure, no problem. It’s Wednesday morning at 815am, we’re in no rush. But the attitude was uncalled for. A minute after we ordered, we realized we forgot to ask for our coffees iced. We promptly went up to the counter to notify the same worker that we would like them iced, and we were met with a massive eye roll followed by him shaking his head and staring up at the ceiling as if we just asked him for a completely different drink altogether. From the time we ordered, to when we received our completed sandwiches, there was only one other customer that needed to be helped. Another woman came out from the back to help that customer. I understand he may have been frustrated that he was the only one working that day, but I do not believe our order was unreasonable and it was extremely rude for him to give us such an attitude. Immediately regretted tipping him $14....
Read moreI have been coming to this Lestats for years and service has always been hit or miss. Today was a complete miss, with the exception of the woman in the kitchen who handed me my croissant she was amazing in that 5 second interaction compared to the young girl who took my order this morning. The second star is for her. She did not even acknowledge me and just stared at me with annoyance, then finally asked me what I want to order. The place was not even busy enough to warrant that attitude. The Dulce Yerba Mate Latte was not even made right, she just dumped the tea bag into the milk and water. I ended up taking a sip and just throwing it in the trash right by the kitchen, I've had it served this way before and it doesn't mix even if you let it sit, I didn't feel like I could even ask her to remake it. A previous tender had explained that the bag is supposed to steep in the water first and then it gets mixed with everything. I want to support local business since this is so close to me and on route to work, but with this kind of service, I'd rather make it myself or make time to commute elsewhere with better drinks and customer service. I don't expect a red carpet experience, but even basic customer service ethic would have made up for the...
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