Rally's — Restaurant in San Diego

So I went into the drive thru at about 10pm 7-10-25 with a simple order of the 2 for 7 rally burgers and 2 for 7 fish sandwichs... 4 burger total.. came to a little over 15 dollars. So I pull up to the window and hand CARLOS my money and received my change. He then tells me it would be 3 minutes for the order... I said that would be fine and he closed the window. Noone was behind me in the one of two drive thru lanes there are. Then the window opens again and he asked me to move to the parking lot.. I told him that I would be fine waiting where I was.. he closed the window... a few seconds later he opened the window and handed me money, I instinctively reached out thinking it was condiments and then he said I just refunded you, please leave.. so I got my camera and recorded and asked him to repeat his request... which he said he refunded my money and then said he would call the cops because "other people" are hungry. They then left me at the window for more than 15 minutes while the line was being backed up behind me and the other employees were informing the other customers that this lane had a "problem" and sorry for their wait... As a local from the area for over 40 years and a patron of this establishment for most of those years I find this highly disappointing... it was only 3 minutes.. and i was more than happy to wait for the food i had paid for... yet i left hungry and disappointed.. I hope management or the owners do something to rectify this because I'm sure I'm...

Manager on duty on 7/27/25 at 4:35pm was rude and condescending to his drive through attendant that was obviously new. Treated employee horribly by talking down to him and treating him like he was a bother other than an employee. It seemed like the employee was new, but regardless you dont treat your employees that way in front of customers, and if they are a problem, you address it with them in private and follow the proper procedures to coach them out. You cant expect an employee to learn by belittleing them infront of customers.

Plus I added a burger at the window and offered to park and walk up to the window. The employee asked the manager if he needed me to park and in spanish said "para que, lla esta ahi." Proper answer would have been, "no need were already working on it and it will be out shortly."

Ive read multiple reviews and its apparent that it stems from the attitude of the management. The employees look hard at work. Another employee patiently came to help the person at drive through and helped him get the order out which is the job of the manager. With a manager like that, you will probably have a large turn over and new employees trying to survive that are untrained and unskilled. Proffessionalism goes a long way. Stop promoting people that dont value...

Rally's has the best chicken wings I have ever tried. Especially of course when they are fresh. I found that the most delicious flavor I have ever had in chicken wings is the parmesan garlic flavor at Rally's has created. I went ahead and ordered the fry lovers fries - seasoned fries that they have .. in addition to the parmesan garlic wings and it had to be the most decadent, delectable, deee-lite that I have had for a very long long time. They were jusy the right thing to order at the right moment I guess. And also to go with it was a delicious fruit slushie which made it a well-rounded delicious dinner. I don't know if it was too healthy but it sure was really good and I felt pretty good after I ate it too which is always a good sign. The whole cool part was that it was different it was better than the regular hamburger combinations they have because it was just something out of the usual ordinary hamburger menu items but I loved every bite of it and I highly suggest all if what I ordered and pretty much anything else with this release makes because they really do a good job with the fresh fast food and if it's not fresh and you don't like it they will take time to easily replace it with something that they do just...