Subway — Restaurant in San Diego

I ordered through the app for this location at 705pm. 20 minutes later the app told me my order was ready so I went to pick it up. I went inside and Betty or Betsy did not even acknowledge my presence. She stood there rearranging the bread in the oven and I timed it: it was 7 minutes before she spoke to me... I spoke first and said hello when she finally looked at me. She asked if I ordered online and I said yes. I gave her my name and she showed me my receipt, put it behind another receipt, then told me my food was not ready. I told her the app said my order is ready and she mumbled something I could not understand. I asked her why she marked my order as ready if it isn't. She said she was sorry that she was busy. Then I asked her why I have to wait longer, plus she put my order behind someone else's. She mumbled and said "sorry I'm by myself". I asked her again why my order says it's ready but its not and why i have to wait longer when it was already a 20 minute wait. She told me it would be 5 minutes. Mind you, there was ONE person in the restaurant. That person ordered AFTER me. That person just walked out with their order and I am STILL waiting on mine. It has now been 40 minutes since i ordered. I have gone inside 10 minutes after she told me "5minutes" and and the lady just barely had my bread cut. I noticed it was the wrong bread. I told her and she said she didn't have what I wanted. I told her that I saw the bread she used for the person before and if she would have served us in the right order, I would have had my bread. She then showed me the person's receipt that showed she ordered at 720pm and she was trying to tell me that i ordered after her so i showed her my app where it shows i ordered at 705pm and the order was marked ready at 725pm. So I told her if she ordered at 720pm, then she ordered after me. So her response at that point was "it's not my problem". I told her it is her problem because she didn't do my order when it came in and she marked it ready when it wasn't. She then asked me if I wanted to cancel. I said no I want my food. She then tried to show me the other lady's receipt again and I asked her to please just make my sandwiches. She finally started making them. It is now 751 and I am STILL waiting for my sandwiches. Now the manager called me up and gives me my sandwiches and all she said was "I see your sandwiches were supposed to be done at 724pm, I'm so sorry about that". It was 755 when i finally got my order and nothing was done about it. When i told her about her employee, she just said "i see your order was made last, I'm sorry". It didn't feel sincere, it felt like she was trying to get rid of me. I have never experienced such terrible food service. Subway is usually...

Last night on 04/07, I had the absolute worst experience at a Subway restaurant. I placed an online order for dine in with the intention to sit with my two small children and husband for a moment. We had just driven 6 hours in the car and were looking forward to a quick break. When we entered the restaurant it was approximately 7:00pm. The restaurant was listed as closing at 8:00pm. The only employee was a young woman whose name I’m not she of because she wouldn’t tell me. She informed me that they were out of tuna and asked if I wanted to cancel the order. I said no, that we could choose a different sandwich. While making our sandwiches, she informed me that she needed to clean the restaurant and we couldn’t stay long to eat. I said that we needed a short break and wanted to eat quickly in the restaurant. I said she could pack our food to go and we’d try to be quick. After making our sandwiches and packing them, she told me that actually we couldn’t stay because I had small children and it was a hazard and we had to leave the restaurant. I was really shocked since I had never experienced being kicked out of any establishment an hour prior to closing. I told the employee I didn’t think she could just kick us out and I was very calm and respectful in my tone. Her reaction was quite aggressive and she elevated her tone and made facial expressions indicating she was very agitated. She informed me she was the manager and she could kick whoever out if she wanted to. I asked her for her name and she didn’t tell me, she told me to look at her name badge on her hat, wow. Another customer walked in and she proceeded to talk about me to this customer and they shared some laughs. I was so bothered by her behavior that I had to stay to let her know she was incredibly rude. I let her know I’ve worked in the food industry and I understand that she wants to leave on time. I explained we could’ve had a simple conversation in which we both could’ve respected each other’s time, but she wasn’t interested in hearing me. At this point she threatened to call the police on me. I left very calmly at which point she locked the door. We ended up eating in our car outside of the restaurant. I just couldn’t believe all of that had happened because we wanted to sit to eat with our two small children. I feel that the human connection was lacking in this employee and that her sense of judgment was completely off. I respect all workers but I felt completely disrespected and threatened by her aggressive demeanor. It was a terrible experience and really left me wondering how this even happened. I’m hoping Subway filmed this interaction so they can train employees on how not to behave with their...

I am genuinely sorry to even have to give this location such a low rating, but i'm quite frustrated. I've been here 4 times within the past month or so, and the first two times i had no issues, and the older hispanic lady was very nice and courteous.

I came here last week, and again last night, and the young girl working there keeps making my order wrong. My order is the exact same every time, and pretty simple to boot.

Grilled chicken on wheat with lettuce, tomatoes, cucumbers, extra olives, extra jalapenos, extra ranch, and extra chipotle. Not toasted, and cheese removed.

Instead of grilled chicken, i keep getting rotisserie chicken, and no ranch with barely any chipotle.

Last week i let it go because i was too tired to drive back and tell her. Last night, just to be safe, i decided to double-check my order before i left, and sure enough, i had gotten rotisserie chicken again.

So i went in with the sub, showed her my receipt and asked her why she keeps giving me rotisserie chicken, and she said she doesn't have grilled chicken, and i said "you don't carry grilled chicken? But it's on your menu." She said, "grilled chicken? Uh, let me see" and walked over and to where all the toppings are, i walked over as well, and she showed me the chicken she had, and grilled chicken was right there. So i told her "That's grilled chicken, so you do have it" and she answered "yeah i do, but sorry this is only for teriyaki sweet onion, not other sandwich." I answered and said, "huh? What do you mean, it has sauce on it already?" And she moved some of it around with the scoop and said, "yeah, only sweet onion, nothing else." I said "So i can't order it for any other sub??" And she said "No. Sorry about that." So i said okay, and left feeling confused and frustrated.

They have grilled chicken on the menu, but even if i order it, i won't get it. Make it make sense.

Guess i will no longer be coming here, which is unfortunate because i really liked this location and...