The Pizza Place — Restaurant in San Dimas

Disappointing Experience – Not Worth the Hype

I was eager to try this place, but the reality didn't match the glowing reviews. The picture on the website doesn't do justice to the actual food. I ordered a pizza that was both burnt and undercooked. When I called to report the issue, I was informed by a female staff member that there was no manager on duty. She mentioned the owner would be contacted when time permits, as they were too busy to address the matter. She also suggested I contact the third-party delivery service, providing me with a number that turned out to be the same one I had already called.

In the end, I felt the only option was to go there in person to get my money back, as nothing was resolved over the phone. Overall, the experience was frustrating and not worth the money. I expected better service and quality...

I just called to place an order for pick up and was treated so rudely. Hung up on twice and then the girl who finally answered was so rude and said it's an hour and half wait. I said no problem and she said well I have so many people ahead of you, so you will just need to wait and hung up on me again. This is not the first time this has happened unfortunately and I've had enough. This place is such a S- show and I love the food but I'm treated so badly every time I call, I will not be coming back. So sad. Pick better staff to answer your phone and do better customer service. Don't waste your time calling because you will be...

My first time here and came after a mountain bike ride with two friends that are frequent regulars. I was recommended the "giant" slice of pizza. It's a great bargain for the size. It's 5 bucks and each topping is a buck each. I enjoyed it, it was loaded with plenty of pepperoni and mushrooms and had a nice crispy crust. They also had my favorite Elysian Space Dust IPA on tap!

Came back again and once again was impressed with the crispy crust. Also, the temperature is nice and you don't burn the roof of your mouth. Our female server was very nice and kept checking to make sure we were taken care of....