Hanzo Sushi — Restaurant in San Fernando

DON'T COME HERE. We come here a lot as we are local. We finally invited my in-laws for my birthday here as we always really liked it but it started with the waitress getting our order completely wrong and leaving. We thought she was done as she was standing in the corner on her phone, possible waiting to get picked up. Another person started running the food but it turned out that our prior waitress put in items we didn't order. We sent it back as we didn't order it but then our other items were messed up too. We got our sushi but we're still waiting for appetizers and drinks. The manager and another waitress finished running our meal but then our waitress shows back up with the bill with the items we didn't order on it. She said my husband ordered something he didn't, nor does he like. They took it back so I'm not sure why she wanted to charge up except for maybe padding the bill as the tip was mandatory for 6 people. She then proceeded to argue that we did order it. At this point we spoke to the manager when she wasnt around as they also said that we would get an ice cream for the birthday but ended up charging us for it. We got matcha and she brought us vanilla but at this point we at least got something so it's fine. It was fine as we ate it so we'll obviously pay for it. As I was describing all the issues the waitress came up and started to argue once more and with a sarcastic attitude said "Well, did you not get your food" speaking about the appetizer. Implying that we should be grateful to receive the food at all even if we were almost done with the meal. I was a waitress so I understand that it can be hard and that's why I generally don't say anything but I couldn't even comprehend the waitress's problem. The manager did apologize which would have been the end but the waitress doubled down and started arguing with us in front of him. He said nothing, and just looked awkward like she was running the show. Most of our food and drink was brought out by him an another girls who seemed very nice but if someone can't control their staff that's a big issue and not enough for me...

Ordering sushi from this restaurant is the worse! I called to place an order, it was a 2 hour wait. I placed my order and paid it anyways. I called about an hour and a half later to check the status because I’ve had similar experiences with the wait times at this place. The manager answered the phone and she notified me that my order would be delayed another 30 minutes. I requested that my order be ready by the pick up time that I was assigned. She began to lecture me about how the dine in customer take priority with the kitchen. I told her that my order has been charged and my order should also have some sort of priority. She went on to tell me that I could be there at the assigned pick up time, but my order would not be ready and she didn’t know what else to tell me and then hung up on me. After i made other dinner arrangements, I called and asked for a refund. She refused and stated that I had to go into the restaurant to receive a refund, after I questioned about taking payment over the phone, then she issued the refund and hung up the phone again. This place has obviously gotten too big not care about losing customers. The manager is rude, and if the owner cares about his business, he should invest in customer service classes and send his employees, starting with the manager. I will not be going to this restaurant and I am warning everyone of their...

I usually have a good experience here but I dined in yesterday (Tuesday 7/5) and wasn’t satisfied with my service unfortunately. Sushi was amazing but me and my sister waited over 15 minutes to even get our drinks and the server ,Sam I believe, seemed very inattentive to us especially after her friends came in and she was enthusiastic to serve them and make sure their drinks were filled and catered to. She hardly checked in on us and we didn’t get a refill until the end of the meal pretty much and when we did it’s because we had to get her attention and not because she asked. I was trying to substitute something before I ordered it definitively and she said she would ask and come back but i just received the order as is which was kind of a bummer :/ but I didn’t want to send it back and make a scene. I just wish the overall service would’ve...