El Gran Taco Loco — Restaurant in San Francisco

I bought food from the “el grant taco loco” food truck which was parked at the Outlets in Livermore on February 16, 2019. The lady cashier inside the food truck looked very sick coughing and sneezing. Nevertheless, the guy who prepared our burritos used his bare naked hands to scoop the rice and other ingredients in our burritos. We were shocked! The cashier sneezed and without cleaning her hands she handed me my coke can. I called the manager, Raul or Saul, to complain and he was very unapologetic. He did not say that he will recommend his employees to call sick when they are sick and he did not say that he will talk to his cook to use gloves or a spoon to prepare the food in the food truck. He asked me why I did not complain at that moment and he told me that there is nothing he can do! WOW! he did not seem to be a manager at all, very unprofessional and naive. I was expecting him to at least apologize for my experience and I was expecting him to tell me that he will talk to his employees about using the proper ways to operate since they handle food. Very very disappointed. A day later I woke up with fever, scratchy throat and sneezing. I was forced to call sick from work. You cannot make people sick! I am very very mad. The truck had a Contra Costa County health services green paper pass but they were operating in Alameda County. If I could give 0 starts I would...

let me start off by saying that compared to the other taquerias that are walking distances away , this is by far the worst one.

their prices in itself are expensive let alone an additional surcharge for beef.

the portions on the other hand to the price paid is simply not worth it. too thin of a burrito, carne asada was bland and the fries were mediocre.

the staff was friendly, however when I purchased a drink I asked if there was refill. she said yes, so as someone who wants to get their money's worth , I went ahead and got 2 refills. on my way to refill for a third time, she runs over to me explaining on how I can only refill twice but not anymore than that. you could've said that from the beginning rather than assume that I wasn't going to refill more than twice. other than that , it was an okay experience, I see why this taqueria has less customers than it's competitors .

not...

Kind of disappointed. I do not know if it’s because I ordered off of Postmates that the food quality wasn’t good. It was my first time ordering from this restaurant in which I ordered a Chile relleno plate and a carnitas taco. The plate consisted of cold hard rice, soggy lettuce topped with very dark avocado, and a Chile relleno that was supposed to be filled with cheese, but instead had some white liquid inside. I know it wasn’t cheese, because there was a very small strip of cheese melted on top of the Chile. I received chips, but unfortunately they were stale.

I will say that their carnitas taco was good, was a decent size, and had a lot of meat. If I were to order again I’d probably stick to their tacos. Unless, I...