Golden Lotus — Restaurant in San Francisco

Had a Beef Stew, it's #31 in the menu. It's priced at 14.99. With SF's restaurant food tax rate at 8.625%, I do not know why my total became 17.35. Doing the math, they had a 15.34% additional. Why?? I tipped too because he was hovering over me with the small, portable credit card machine. I also felt rushed in finishing my meal. I arrived at 705pm. I asked what time will they close. This same guy, he was the only server, said 750pm. So, I knew I had enough time. That's why I ordered only 1 thing from the menu and it arrived quickly, so that's good. I was almost done by 730pm and even asked for the check so that we can deal with that already for I'm trying to be considerate. But he was very quick to want to get my bowl even though there's still food in it. I said I'll still finish it. And after I paid, he asked me to finish it quickly because someone is gonna clean it. It was like 740pm. Ridiculous. No wonder it was empty there. When I arrived, there was only 1 other table with customers. When I left and passed by the restaurant right beside them, serving similar food, it was packed. Now I know where to go next and it's definitely...

• The owner was very friendly, welcoming, helpful, and overall had an outstanding personality • Food was delicious! The owner recommended their steam rolls, and it was the best I've ever had. Also, their menu provided a great variety of Vietnamese food. (His highly recommended tea was very refreshing as well) (Pho noodles are such great quality! I didn't know I needed this in my life until I came here. You can tell that they are made from scratch. Definitely something I will miss when I leave San Francisco) • Size portions are pretty awesome • Pricing is fair. Some may even say "cheap" • Location was nice and easy to spot • Inside the store was clean and easy to get around (I didnt use their bathroom, so I'm not sure about how clean their restrooms were) • Had my leftover pho to-go, and they packaged it very nicely with the necessities

I'm from WI and can say that I wish we had this place everywhere! If we did, I'd go almost everyday if I could. They deserve lots of great attention:) I will definitely visit this restaurant again when I come to San Francisco...

Business hours of operation are posted for a reason. (Sunday 4/30/2023 at 1:30 pm) Being on a tight lunch break I promptly ordered my lunch online via their direct website. Waited 15-20 min and headed over to golden lotus. To see gates closed and locked but the front door unlocked and gently opened, lights on inside the building and sounds of what I take to believe are dishes being washed perhaps. I called multiple times to my highest disappointment not even an answering machine and of course no one answered. My lunch break now coming to an end with nothing to eat, 30$ + Tip spent on thin air. And no one to even assist me or refund my money. CLEARLY POOR CUSTOMER SERVICE… speaks for itself and being a provider of a consumer service this is utterly ridiculous that a restaurant of its sort doesn’t have The basic capabilities of running a simple shift or better yet daily operations but provide a heck of a good false impression. I do not recommend...