Verse Immersive San Francisco — Attraction in San Francisco

We had 2 adult tickets for yesterday December 28th 2022 at 12 to 12:30. We arrived at 11:55 AM, waited in line for 15 minutes until we were told that it would be another 30 minutes before we see the Unreal Garden. At 12:40 we were then told there were 11 groups ahead of us and that many headsets weren't working, leading to our time being delayed for some indefinite time. All the while people with "VIP" tickets were showing up and being let right in. I asked what the purpose of booking an appointment time if they couldn't manage honoring the time we paid for. The man told us he wished "they" wouldn't do that! We left as we had another event to attend. Then finally after 1 PM, over an hour after our time, we were called to let us know it was our turn. On the way out, we noticed horrible sanitizing practice with the headsets, then my wife tripped and fell on the crumpled up carpets that strewn the area. It was the worst experience of our holiday that wasted hours of our time and the only thing that was unreal was the incredibly poor management of this event. I paid $66.04 and demanded a complete and full refund immediately by using the EventBrite "Contact the Organizer" link, but after many tries, I kept getting "there are errors processing your request." There is no other way to contact the organizer now except through Google. What a con job. The other reviews here must be paid for. Save your money and time and give this terrible scam a miss. If I get a refund I will adjust my review.

Update 10:40 AM 12-29: They apologized and...

This is a sham! I purchased 2 annual tickets in October, assured by the "Verse Salesperson" at the Palace of Fine Arts, to see the virtual shows. He assured us that the shows were there for the rest of the year. I have been back to the Palace 4 times in an effort to view the other shows, we only saw the virtual art show, and expected to see the virtual garden and zoo - but it was never open during the days and hours as sold to us, nor as advertised online!

If I were the public - there should be an outcry of a bait and switch scheme, to get the initial sale and no follow up. I tried emailing the contact - no response that answers my questions. The answer - go online and buy more tickets!!!! What a sham and a poor excuse for a business. It just goes to show, virtual and NFT truly means virtual - especially as it pertains to commitment to the paying Customer and presence in a brick and mortar advertised location. Wasted almost $300 for frustration and...

Lauralie was such an awesome host and was so great with helping troubleshoot us, the adults, as well as my young daughter. The patience she has and the confidence in her knowledge made this experience even better than just the AR itself! She helped us with the Impossible Zoo, and having done the Unreal Garden before, this was by far a better experience because of her.

Thanks so much to the Palace of Fine Arts and Lauralie for elevating this Christmas gift to our family to...