New Red Jade — Restaurant in San Francisco

I have been coming to this restaurant with my family for 14 years but unfortunately will no longer return. The quality has changed a lot. The last time I bought food was through a delivery app which I have done many times before. I ordered the exact same thing as always except this time when I ordered meat they all came in a container were more than half of the container was just rice and barely any meat but they still charged me as if it was an entire container of meat. It would have been fine if I wanted this but I ordered just meat, and on top of this they did not mention these changes in the menu they just kind of forced it on you once you already paid. On top of this the green onion pancakes we always get were burnt and the meat was not as good as it was in the past. When I complained to the app they just said sorry here is $20 even though the order was more than that. I would not have cared about the slightly burnt pancakes I could have dealt with that but what bothered my family was the fact that we feel like we got played and they just took our money and gave us rice. It might still be good in the restaurant because they cant get away with it that easily but haven't tried that way.

This is an update on the review. My family wanted food from their recently so we gave it another shot and I did see a significant improvement in the food quality and they actually delivered what I paid for and did not add a bunch of rice and replace the meat I paid for. Glad my family decided to give them another chance it seems they are back to their...

Decent food except the potstickers, but a bad attitude toward the customer unsatisfied with 1 food item, earns them only 1 star from me. On 3/11/23 they delivered 1 order of potstickers (6 pieces) with a few other good items. Immediately I noticed hard gristle or bone and or hard fat in 2 of the 6 potstickers I attempted to eat.

Although turned off from eating more, I gave the restaurant the benefit of the doubt by not complaining that day, chalking it up to just 2 bad apples out of 6. On Monday 3/13, just two days later I tried the remaining 4 and got the same displeasing gristle/bone/fat so I called, then texted the restaurant my complaint along with a picture of the gristle substance. No response.

Then today Tuesday I called to complain and the first thing out of the mouth of the woman I spoke to was that everyone orders and loves their potstickers. I told her I can only speak from my experience and they were filled with bone, fat, or gristle. She then blamed me for not complaining sooner and because of my complaint now 3 days later, she could not refund or replace or do anything for me.

I explained my benefit of the doubt on Saturday and then having the right to try eating the rest of them 2 days later on Monday. That was not good enough for her and she hung up on me. Called back 2 more times and got the same, "click." Please learn to treat customers with the same respect you expect from your customers. My request for a refund is not about the money, but the principle the restaurant found best not to...

I Spent $40.62 for shrimp with lobster sauce ,steamed rice,and plain wonton soup.its called shrimp with lobster SAUCE not SOUP.I didn't get my free pork buns and the driver didn't have change of a ten which forced me to over tip.i called to report the discrepancy about the buns and they were so sure that I had no choice but to order from them again that they'd give me "double" next time.no documentation of the fact after they already forgot an item just the person on the phone's word.they also decided to round up the price of $34.38 damn near a whole dollar to $35 even. $5.62 is not a deserved tip for a delivery driver that forgot something.they just lost a customer.golden kim tar is way better, more affordable,they get your order accurate,and if they do mess up they don't act entitled,they show customer appreciation and resolve the issue immediately as opposed to red jade who expects their customers to wait till the restaurant is READY to address the issue at their own convenience,even if it means you gotta waste more money with them hoping they don't screw up and lie again after they caused the inconvenience to the customer.i was expecting the pork buns for my kid and after an hour of waiting for delivery to makey day easier I now have to go out when I'm feeling sick to go get food for my kid because of these people's incompetence and entitlement.wouldve been nice to save some money but now I gotta I gotta spend it after tipping an incompetent undeserving delivery driver to add...