Handy Handyman Hardware — Local services in San Francisco

I use to love this store because not only was the staff pleasant and available to assist you...they knew everything there was to know about their merchandise and their store. " Ace is the place with the helpful hardware folks" This slogan does not apply to this particular store. I guess thats the problem with private ownership of stores such as this. I believe the woman owner is cutting corner by hireing teenagers working for minimum wage working after school and on weekends. The only other adult working there seems bothered and uninteresred, almost irritated when having to deal with costumers. He doesn't know the merchandising and thinks customer service is pointing to the downstairs area to direct you to your product. There are a few young folks there that are friendly but most of them have no personal skills what so ever. The owner is unfrienly and always seems bored. I use to go in there all the time but now I don't waste my time or money. The only thing about this store has that resembels the Ace name, is the sign out front and the logo on the Ace product line in the store. I'd rather pay way too much money for the same products at Clifts Variety and deal with people that know their trade and...

UNBELIEVABLE!!!!! First I get hit on by one sales clerk who offers to "fix anything I need when he gets off at 8". Then when I realize that he's not going to be any help I try to find the things I need on my own. But "NO!" they can't just leave me alone. So the other guy follows me around so I finally just ask him to help me find what I'm looking for. He shows me then stands there while I try to decide then makes some comment that they are closing soon. I said "No your not, not for another 45 mins." His response to that was, " Well, you have a bag."!!!! WTH!!!! So I agreed with him and explained that its my purse and opened it up to show him the contents and said if he is so worried about my purse then he can look through it again before I leave, but I was not going to leave it with them with my money, ID, credit cards in it. I've worked in a couple of hardware stores for several years and have way more knowledge than these sorry excuses for customer service. Why do jerks like these two have to make it so hard for a female to do any kind of DIY projects without trying to make themselves feel superior?? I'm done with neighborhood Ace Hardware stores. Lowe's...

I've lived nearby this adorable hole-in-the-wall hardware store for nearly two decades. They've always had what I need as well as the advice I need to get my diy home projects done.

Important note. If you go to their site and search for items, you'll get a list of other Ace Hardware stores in SF nearby (Cole Valley is the closest) that have the item and likely be told that this store on Market doesn't have it in stock. My advice - call them. They likely have it. I realized this the other day when I needed to buy a drill and a 1 inch wood boring drill bit. These are VERY common items for any hardware store to have. When the site indicated they were out of stock I was shocked. I did not want to walk to Cole Valley to grab these items. So I called. They not only had them in stock, they bad a lot of choices for each, including the ones I actually wanted to purchase when looking online. It may be an inventory management issue or something but don't let that cause you to go to a store outside your neighborhood. Just...