Plant Therapy — Local services in San Francisco

I recently had an experience with a plant purchased from this company's shop, and unfortunately, it did not meet my expectations. I had reached out about the issue back in September of 2022, but did not receive a response. However, I decided to follow up and see if anything could be done to help me with this situation via email a second time and still have not heard back from anyone. As a fellow queer owned small business I choose to support local shops whenever possible and hope for the best.

Upon purchasing the plant last August (2022), I lost 3 of the cuttings due to their thin roots. After further investigation, I discovered that many of the cuttings had very thin underdeveloped roots, which resulted in very little growth since I bought the plant. Even after repotting the plant to help stimulate growth this spring, I found that the plant as a whole had many cuttings with very thin roots. Overall, I was disappointed with my experience.

I understand that plants can be unpredictable, but as a customer who spent over $70 on a plant, I had hoped for a better outcome. I reached out to the company in the hopes that there was something they could do to help make this situation right. While I didn't receive a response initially, I'm hopeful that they will take action now that I've followed up with a public review.

I appreciate the company's time and consideration, and hope that they can help me find a solution...

They’re so kind and knowledgeable and their at-home potting service is fantastic! We had to have our large dracaena repotted since we had a rotted stem and when I tried repotting myself I had 0 idea what I was doing and I had the wrong potting mix.

Their at-home repotting service is incredible and I highly recommend it! They were able to come to my home the next day and repot my large dracaena, and were so kind to answer all my questions on how I can take better care of my plant. The price is very reasonable and I didn’t have to figure out how to transport my plant to a store.

I also recommend their at home services as a way to check on the health of your plants! I wasn’t sure if my dracaena was in a healthy state so having someone actually come and check on it and give advice was invaluable.

Overall would...

I’ve only visited this spot once and I’m now a customer for life. Aaliyah helped me repot my favorite plant from home in a new pot I purchased. While she was repotting ( a free service if you buy a plant or pot!!) I noticed a 30% off all plants sale so obviously I had to buy one and make note to tell all my friends about the sale.

The vibe- immaculate. Colorful. Early 2000 bangers playing. Just back to back hits.

The customer service- outstanding ! Everyone is genuinely friendly and happy to help.

The price points- very affordable !

I don’t live in the neighborhood but I’d def come back to this spot for my next plant or pot. I walked out and told them I’d be telling all my friends about this shop...