Rhea's Deli & Market — Restaurant in San Francisco

I've been coming here for years and the sandwiches are usually very good, so it pains me to write this but I've noticed some slippage in the service. I think overall they are quite understaffed which is leading to some problems.

First of all, the waiting times have gotten longer and longer—not a ding in and of itself, truly a testament to the fact that the sandwiches are great! But it is a noticeable and increasing problem.

More importantly, I've noticed that they increasingly ignore or forget about my requests for substitutions. Today, I asked for a sandwich with Dutch Crunch bread to substitute for their normal Acme Roll. Usually not a big deal. But when I got the sandwich, they hadn't made the substitution. When I was speaking to the crew about this, I saw fresh Dutch Crunch rolls behind the counter and asked about them. They said they were reserved for a "large order". I have no idea what that really means, but it does make me feel a bit like a second-class customer to see that. Not to mention they didn't tell me they were "out" of Dutch Crunch when I ordered, so I could have chosen another type of bread or canceled the order at the outset—they just made the default sandwich and assumed I would be alright with it.

Again, this is not to knock the food. But I do wish they could improve the attentiveness of...

Rhea's is up there, definitely in the top 20 joints in the city for sammies. It's a cross between Lou's in the Richmond and (the original) Ike's in the Castro: inventive and unique sandwich creations done up by some choice bread (never sleep on the bread, yo). The Korean Steak (marinated rib eye steak, cheddar cheese, red onions, house pickled red onions & jalapenos, lettuce, chili sauce, garlic aioli, served on acme organic sweet roll) is the must-try and it's legit spicy and super-flavorful. The bulgogi is a bit sweet and goes great with the chili sauce. like the Buster Posey ( pastrami (locally made) wrapped in pastrami, melted pepper jack, creamy slaw, roasted pepper & garlic aioli, kc style bbq sauce served on toasted french roll) because it's made with heaping cuts of pastrami and the aioli and bbq sauce pair...

Hadn’t been here before today but I definitely will be coming back. I ended up getting the Bryant Steet, because my two initial choices weren’t available and I grew up on Bryant Street. The sandwich was well made with good Dutch crunch bread and quality meats. They also had a decent chip selection. I am very curious to try the other sandwiches to see how they stack up. You can tell this place is a local fave and that the owner is just as much a part of the community as his sandwiches.

• I was disappointed to learn that their Korean & katsu sandwiches have been discontinued. The owner said they would be available only at certain times of the year. The owner said to rely on Twitter or FB to see when they would be...