Carl's Jr. — Restaurant in San Jose

7:05 am and no staff member to be seen. All the lights are off inside. No one responds at the drive-thru (yet the screen shows a total from a previous order). No one at the window. A mysterious white van sits out front, only deepening the mystery of the missing cashier. Was s/he murdered? Abducted? A more likely scenario, I think, is that someone was late to work. Still, not cool.

Worst part is we drove to another Carls Jr in hopes of french toast sticks, only to be disappointed to find that location was also not open yet, despite their posted hours. At least someone opened the window there to tell us they were having a problem with some piece of equipment and that it would be "a couple minutes...like 20 minutes." Not willing to take a chance on a time estimate that jumps from 2 to 20 minutes in the split second it takes to utter the word "like."

It's unfortunate Carls Jr is making a habit of not being open when they're supposed to be, because they actually make good food.

My previous experience with this location (when someone was actually manning their station) was with a cashier working the night shift, who we later found out was new. The reason why we had the opportunity to find this out is because we had to go back after discovering he gave us someone else's order. Sometimes I'll just put up with a mistake like that, but the order was completely different. He was also rather stingy with the whip on the shakes. I understand everyone needs time and practice to learn, but employees should be supervised and have their work checked if they haven't reached a certain level of competency yet. Don't just throw them to the wolves and leave them to fend for themselves during a dinner rush. I've worked in food service before; I understand how it is to not have the training you need.

Whether the issue be training, competency, or punctuality, someone needs to step up their game. Food is good enough to be desired; yet, service is very hit or miss and leaves something to be desired. Unpredictability, inconsistency, or lack of dependability are not traits you want associated with...

Can't believe How rude people work here...Today I came for breakfast around 7:30 in the morning I was in drive through ...I was asking the lady What breakfast or do you have any pancakes ...Cuz It was my first time getting breakfast from there...She was like I don't know what you looking for...I ask for medium coffe ,She gave me Small and she was like we don't do cream and Sugar......she didn't say hi...I mean what kind of customer service is this..That you rude to your customer when they ask question...She goes you need ketcup or no 😳😡😡 don't like you talking to your sister or family..........The other day I cane for lunch..I ask for grilled chiken sandwin ,I ask If you have any spicy and they said but but there was spicy chiken on my bag not a grilled....And The fries were not evenn cooked well my baby didn't eat at all.......And the chiken tender I buy was like half of each..Broken I don't get it......I saw the employeee were yelling each other About What the other make mistake giving my order...I mean you guys not helping eachother either...Yalling infront of the customer......😡😡😡😡 If i'am the customer I ask question If i don't know...But you showing me attidute to answer....Really? 😡😡😡😡 Hell customer Service.....The resone I came here was only because My baby was...

I've been coming here frequently for quite some time now and I've never been disappointed. But yesterday there a Hispanic woman and gentleman running the counter. I believe the woman is manager as I've seen her a few times before as she wore the nicer shirt instead of a T-Shirt like everyone else. But yesterday (11/15/16) I stood at the front of the counter waiting for them to take my order. I waited roughly 5 minutes but to no response to either of them. We've made eye contact early on but neither decided to greet me or even ask if I was ready. I will admit that I was browsing on my phone waiting for them after some time waiting. But either way at least ask if the customer is ready. I've been in the restaurant business for many years before and I know that kind of behavior is unacceptable. The reason I am leaving them two stars is for the excellent customer service that Curtis and the other cashiers brings to...