Quito Veterinary Hospital — Local services in San Jose

We bring the cat here because my wife doesn't like the way VCA makes us sit in the waiting room for an hour every time we bring the dog in. I haven't quite managed to nail it down yet, but we've been to Quito three or four times now for routine annual check-ups and dentals and there's something about them that I do NOT like. They seem friendly enough, but very scattered and disorganized. Nothing bad has happened yet, but my gut tells me not to trust them. The last time we went in, they took the cat in back to draw blood and we could hear her screaming from the exam room. Our cat is very docile and we had never heard her yell like that before, nor could we imagine why she would be reacting so strongly. It went on far too long and the wife had to leave to collect herself. The vet checked in with us and when I asked why the cat was yelling so much, she seemed uncomfortable and told us the cat was just upset about them grooming her leg after drawing the blood. I went to the restroom and when I came back, a tech was talking to my wife. I asked the tech the same question and she said the cat was angry because they had to restrain her for the procedure. This seemed like a more likely answer, but I did not appreciate being given two different stories. The wife was still shaken and now more upset because the tech apparently didn't introduce herself when she came in and because she had a nervous laugh. The wife wants to continue using Quito, but I'm going to be keeping a close eye on these guys. It's true that their service is faster than VCA, but that's the only advantage I've seen so far. I also don't appreciate that my cat allergies go crazy every time we come in. I've never had that problem at any...

This is the second Google review I write in my life! - Today was a hard day. Our 15y cat went to forever-sleep, and I made the decision to let her go. Her upper body was full of water, and the only option for our uninsured cat would have been 24hrs care at some facility that is equipped for such intense treatment, keeping her there, releasing the water, finding the cause - from cancer to hear disease and everything that this implies.

Don't want to dive into the details of my cat :( here, she was a wonderful cat! But want to share this incredible experience that this was the first ever vet visit in the Bay Area where I felt being treated fairly, respectfully, empathetically, understood, met where I am. I was TRULY impressed and am very grateful for your emotional support and understanding that I need to take the optimal route for this visit and my pet in the light of Bay Area living conditions. I felt being treated equally, getting all the information, being included in decision making, and 100% emotionally supported.

I will definitely come back with my dog and younger cat. THANK YOU QUITO VET HOSPITAL for your help today, and finding the right balance between services and circumstances. I felt I got the exact right amount of information to make my own decisions about my cat. I can highly recommend you and your kind and...

I wanted to share what I hope will be interpreted as helpful feedback, and I'm a bit reluctant to share as the staff and vet were very friendly when we visited in early December 2021. We brought our 4 month old kitten in for a general exam to check his overall health, as he hadn't had a visit since we picked him up at the shelter a few weeks earlier. The staff insisted on sedating him to do a general check up. We flagged a number of questions and concerns, one being that he licks his tail a fair bit in one particular patch. This was brushed off as normal behavior and I too thought it must be normal. Turns out what he had on his tail was ringworm and I found out because I caught ringworm on my legs/ankles where he tended to play as a kitten. We brought him to another vet and the vet immediately identified the patch on his tail, did an analysis, and it came back as fungal. The entire exam was all done without sedation, and he was less stressed and never growled or hissed, whereas sedation seemed to be the only possible way at Quito to even do an exam (adding an additional $160-200 per visit). As you can imagine we're frustrated. It's now in the past and we've found a new vet, but I wanted to share that feedback in the spirit of hoping future patients...