KFC — Restaurant in San Jose

Not good experiences. I ordered their honey BBQ combo. The sign said $5.19 for the combo. I gave the guy $6.00 expecting change. He said the combo is $5.99, I pointed to their sign and showed him it read $5.19, we haven't updated the sign, the computer says $5.99. So I say ok, but have someone update the sign.

About a week later I go back & the sign still says 5.19 & I order it again and hand him $6.00 and point to their sign. "Are you false advertising or is this some kind of a come on scheme? I want to talk to the manager. He goes and gets the manager and points to their $5.19 sign, the manager says ok and starts walking away. "Hey what about my change, you never gave it back to me".

Previously they rang me up and said my bill was $5.88, so they returned 12 cents. As I'm eating there I start thinking what the tax rate in San Jose? I think it's 9.25%, lets keep it simple, lets say it's 10% . 10% of $5.20 = 0.52. My bill should have been $5.72, not $5.88, How did they get $5..88 ? They billed me for a $6.00 purchase at a tax rate of 13%. That's how !!! As I was leaving I explained to one of the senior guys that the $5.88 charge was totally bogus & said this place is REALLY screwed up !

I will NOT be going there again

Oh, while I was there a woman brought back her order, because it was wrong. They handed her another bucket of something, she left & came back within 5 minutes and said this order is also wrong. So she made 5x trips before they finally got it right or she gave up !

I think this warrants a complaint with the BBB. Not only did they tax me on $6.00 when I purchased $5.20 worth of goods. But they taxed me at a 13% rate when it should have been 9.25%. Here is the math: I purchased $5.20 of goods. I was taxed on $6.00 purchased = 60 cents. $5.20 + 0.60 = $5.80 but they charged me even 8 cents more. 8/60 = 13%. $5.88 - $5.20 = 68/$5.20 = 13%.. They really screwed up, no wonder they didn't give...

June 1st I don't know what she is considered but ( Veronica ) was in charge and everything was so unorganized! We went inside to order as did others thinking we could eat inside instead of going through their so called Drive thru which is someone sitting inside a homemade shack taking your order. It takes a long time for Veronica to acknowledge you and then finally come up to the counter and then tell me that I was lazy to come inside instead of going through the Drive thru of course that remark caught me off guard as did the nice man that was standing behind us. I told her we thought we could eat inside which I found out you couldn't with the caution tape around and of course she had no words. Everyone else had to wait a long time as us to be acknowledge and helped. One Woman had enough and had words with Veronica so it was pretty entertaining to watch them both get into it as we and others had to wait forever to get help or our food. The Woman left without ordering because she was so mad having to wait without receiving any help as did others..This poor Man who ordered after us had to wait a long time for 2 Root beer floats and when he finally received them he told us good luck we ran into him after and he also commented on how rude she was to us and how bad the service was. ( Bad bad service with Veronica running the show ) You need to fire her or put her through some serious Customer service training with a smile no matter how much you hate your job! This is the worst service I have ever received or...

Very disorganized location. We walked into the door marked Enter here. While others were coming in through the Exit here door without even so much of a head shake from the staff. Masks required sign was up, but not enforced for customers or workers. (Below the nose for the employee.) Spent the 1st 7 mins waiting in line while one employee explained to a customer why their order was wrong, they were overcharged, and why no one could grant her a refund, no manager on duty in the foreseeable future. The next customer, without a mask, was helped without incident. My turn, I asked for a 6pc tender meal. This turned into a fiasco because I asked for honey mustard sauce. I was informed that wasn't an option and only honey bbq was available on the tenders. I repeated I wanted tenders, but wings, so they shouldn't be sauced. Was told no, they are sauced now another employee stepped in to tell me the same thing, Jordan I think it was, and I again repeated I wanted a 6 pc tender meal. This time I searched the menu and finally pointed at it while standing under it to get the point across. Ohhh, ok was the reply. So, I reiterated, ok a 6pc tender meal comes with what side. The gal's reply, a meal...? I just rang up the tenders by themselves. The entire, now long, line behind me groaned... I once again stood under the sign and pointed out what I wanted and apparently it came with fries. Finally, got my order in. How does this place stay...