Starbucks — Restaurant in San Jose

I get it, you work in an airport and probably don’t see the same people all the time. However, that is no excuse to have a piss poor attitude. I was the only one in line, not greeted and finally helped after a couple minutes. I always can empathize if someone is just having a bad day so I smiled and thanked the nice woman for taking my order. The other girl working was complaining non-stop since the moment I walked up…”uh, can we turn off mobile order?!”,…gossip about her boss I assume,… eye rolls huffs and puffs. When she finally finished making my drink she proceeded to push it toward me with a very robotic monotone, “have a nice day.” Again, I accepted with a smile and asked if I could please have a straw. With the request, I was met with an eye roll a slow spin and no words, just an irritated smirk when I said, “thank you.” I work in the service industry and do my very best to only leave positive reviews but, this girl’s attitude was so poor I really feel like she needs to reevaluate if working at Starbucks is right for her. The poor girl who took my order seemed embarrassed by her behavior as she continues to help others place their orders. I didn’t catch the girls name with the poor attitude but she had her hair ( half shaved but grown out) up in a pony tail and bleached blonde. Hopefully, management can be made aware of how poor her attitude, service, and professionalism is and how she treats peole. Never, have I seen this behavior from a friendly Starbucks barista. She should read Unreasonable Hospitality… it might help gain some...

"Dear Starbucks Customer Service,

I am writing to express my disappointment with the Starbucks location on Airport Blvd in San Jose. On multiple occasions, I have been denied access to the restroom because I did not make a purchase.

As a frequent customer, I have made purchases at this location many times before. However, on days when I don't need to buy anything, I am still a customer who deserves basic amenities like access to the restroom.

I understand that this policy may be in place to prevent non-customers from using the restroom. However, I believe that loyal customers like myself should be treated with more respect and courtesy.

I would appreciate it if you could look into this matter and consider changing the policy at this location.

Thank you for your attention to...

Unfortunately this location (at least today) was 100% the opposite of the customer service reputation the brand Starbucks has earned. I stepped up to order and waited patiently as there was no line. There were 4 staff members attending to tasks but, after 7 minutes they had yet to acknowledge I was waiting. By now a line of 5 more parties had formed. I asked if someone was going to eventually take out orders. They actually looked confused. Then, a young lady stepped up, quite unenthusiastically took my order. Come on managers...the customers AND employees alike are counting on...