I've never felt the need to leave a review on Yelp, until this very UNPLEASANT experience!!! I had been there once before and we received good service considering we were the first and only customers there at 7 AM. I had some friends visiting and I wanted to show them how great SLO was; taking them here did the opposite. Before I had to go to work, we came here during lunch time, and it was understandably busy. After seeing a customer have their order refunded due to the wait, the lady at the register explained that because it was so busy there would be a wait for our food. That was understandable, so we agreed thinking two hours would be sufficient before I had to work, considering we ordered simple orders. We sat in the very middle of the restaurant, where every food runner passed us, as we waited very patiently. We waited for a very long time, but I kept keeping my mouth closed because the worker had explained this to me. The passing food runners kept making eye contact with me as we less and less patiently waited, starving with a cappuccino being the only item off our order completed. As we saw others who came after us getting their orders, my friend tried to justify it by saying their orders were simpler. Understandable, but after 90 minutes, I finally bothered a food runner and asked her where our order was; she came back saying it had been lost. I was very upset, starving as I didn't get to eat on my lunch break. My very upset mood was brightened as my sister graciously asked for complementary pastries and they agreed. At least, the three of us would get to eat something, finally! I was still a little upset, but mistakes happen; she said they could refund our order since I was in a rush because I had to go to work. When refunding our order, she was taking forever, apologizing because it was more complicated because it would not be a full refund since we received our cappuccino! ARE YOU KIDDING ME?.... After the terrible service we received, with every worker ignoring us as we waited. We were in the very center of the restaurant in front of the register!!! But go ahead make us wait more and charge me for that lousy cappuccino. After finally getting our refund, the hungry three of us optimistically tried to pick out our pastries. After that, the worker explained we could only get one free pastry. One pastry for three people!!! WOW I was very dissatisfied. DO NOT RECOMMEND.