Dairy Queen — Restaurant in San Marcos

I just had the worse customer experience with a woman at Dairy Queen at 123 and south IH 35 Very rude unprofessional, low class and behind person. It is so sad hire someone so with no class no education no management experience and putting them behind counter as a night manager. I went there had a on line pick up she said we have no order for you . I went home and got my phone come back and showed her my order and charges to my American Express than . She still says you shouldn’t be drinking Now she accuses me and drinking and acting as an TABC agent . Which I had not had even one drink probably for past 6 months. So she blamed me for her failures . Your company needs to go heal with that type of service and that type of attitude. Accusing customers for being drinking. I would not even hire her for $2 an hour to clean my restrooms . So low your company gone to hire someone who can’t even want to serve you after you were charged . Worse customer service in Texas . She said no order under Adam and I had to go home to get my phone to show the order and charge to other employees. This lady has a personal problem to ran off your customers. I own a multi million dollar business, I was very surprised how some companies hire such a low low...

June 12, 2018 7:00pm. I just stopped in there to get a Jurassic Chomp to end a long, hot day. I was a regular customer who stopped in there 2-3 times a month while traveling home to Canyon Lake from work in Austin. Tonight, I waited at the empty front counter for about 5 minutes hoping someone would acknowledge my presence. The two people in the kitchen saw me thru the pass thru window but said nothing as they continued their more important conversation as opposed to saying "hi, someone will be right with you". The lady really wasn't cooking or doing much of anything else except conversing with another employee. Their were also two employees sitting down in the restaurant, with a clear view to the front counter, I guess taking a break( although at 7:00 pm one would think 2 employees would not take a break at the same time). They both looked over my way but no acknowledgement as well. Even as they saw I was clearly agitated as I was walking out of the restaurant, shaking my head, they just continued to sit there. Really poor management at this location. Not my first poor work ethic experience from their employees but tonight was my last visit Train your employees that your customers pay their checks and provide profit to your...

I'll forgive the relatively poor service... they were not rude or unfriendly. they were just not all that good as it seems there is very high turnover here. What I won't forgive is that we had 3 Blizzards . One was okay not great but it passed muster as to the upside down to show that it was frozen enough. The other 2 were not shown as they're supposed to. We went about 2 blocks and the 2 were very liquid. We kept going and it didn't get any better only worse so we returned to the DQ.to ask for a redo. The person that was the mgr. looked at the Blizzards from inside that we were holding and said that since they were nearly half done that she WOULD NOT replace them, making us feel like we were both trying to pull a fast one and therefore culprits. It was a resolute No and very disrespectful. We are Blizzard aficionados and we know the way that they're supposed to be ....it was ridiculous on her part. We didn't ask for anything that we shouldn't have asked for and the Bizzards should have been redone without any questions. I recommend that you go to the DQ on the north side of San Marcos. Why should you pay for bad soft serve DQ treats that are bad and service that...