Krispy Kreme — Restaurant in San Marcos

Did not get what I went there for, and wasted 30 minutes of my morning. This is definitely not the place to go for any coffee, other than plain black. Their bottles of flavoring were so low that they had to unscrew the pump and pour in an unmeasured amount. Then the latte machine was off, and after waiting 25 minutes in line to place my order, I asked for my money back. When the lady gave me the money, she shorted me a few coins. I wouldn’t have said anything except the man who originally rang me up didn’t give me enough change and I hadn’t said anything. She just tossed me a quarter, but only owed me a dime. There were 3 workers, and they were not organized. I ordered 2 different donuts, and one was not even the right one. I took it anyway and it was ok. The other was a creme filled that was cold, inside and out. I won’t be going back there again. Not worth the...

Check your receipt! You will be charged a different price than listed! I ordered 2 americanos (med), original donut, and an apple fritter. I noticed that the price that rang up for the drinks was different than on the menu (11% increase).

I pointed out the difference but the cashier gave me an indifferent shrug and simply explained that corporate had taken over and had increased all the prices (but had not changed the menus). Rather than trying to fix the issue (like a small discount to match the price) I was only asked if I still wanted them anymore.

Really annoyed and disappointed by the dishonesty and lack of effort to fix the issue for a customer. Next time will not be going to this “corporate” Krispy Kreme, nor any other KK in the near future. Hello DK...

Big fan typically of this place, but first time at this location. Showed up with a gift card from Christmas with $15 on it. Went through the drive through, with a total a hair over $18. Gave a $10 bil ln with the card, only to be given the card back with credit still on it, and used my whole $10. Pretty simple thing to fix I thought (use all the gift card, then charge the difference in cash.) Took 3 people, and almost 20 minutes to figure out. Coffee was cold, doughnuts too. Maybe a off day for them, but not the level of service, quality I'd expect. I've been to the location in S. Austin before, and felt like Charlie in the Chocolate factory as the fresh little fried bundles of goodness made their way through the assembly line! I'll stick to that location...