Peet's Coffee — Restaurant in San Mateo

Please don't go to this coffee and pastry joint we've been frequenting on the weekends. The app estimates a 20-minute wait for our order, but let's be honest, we always end up waiting for over 40 minutes. The staff moves at a snail's pace, gossiping and chatting more than attending to their customers. And let me tell you, their lack of attention has caused us to receive cold coffee and no pastry multiple times. Do they not realize we have a bored baby to entertain while waiting for our order? I decided to take matters into my own hands and visit this location a few days ago. And what do I find? Four employees behind the counter, just chatting away, completely ignoring me. It took ages for one of them to come over and take my order finally. Talk about terrible customer service. And don't even get me started on my most recent visit. The so-called "manager" was multitasking like a madman, handling baked goods, taking orders, and giving change simultaneously. Sure, he wore gloves, but that didn't make me uneasy. How much attention can one person possibly give...

Terrible experience and mistreatment by Vicky. Vicky should get some customer service training. I stopped today to pick up my mobile order and given it was a busy time and didn’t see my coffee in the counter (ordered 30 min before) I tried to ask and she immediately without letting me speak assumed I am from doordash and asked me to move to the side cause they are attending their customers. Was it because I am not white? And, why does Doordash people deserve that treatment? That Vicky is far from being ready to provide customer service. If I stop by any other time soon (cause unfortunately its the only coffee shop in the area since Starbucks closed) and receive this treatment again, I will record and file...

For the record I am a long time lover of Peet’s.

I went into this Peet’s in San Mateo and ended up having to wait between five and 10 minutes for them to clear the orders ahead of me and, I guess, deal with their online orders. When it was finally my turn i ordered a coffee and asked the clerk if she would comp me a shot of espresso for my troubles. To which she responded, Twice, that she could not do that. I told her that if she couldn’t take care of a customer then I was going to walk and she just looked me in the eye and repeated, I can’t do that. So I left. Too bad, I won’t be coming back to this Pete’s, I don’t like the way they treat...