McDonald's — Restaurant in San Pablo

I Like The Service And Atmosphere @ That Pinole Ca. Location Is Very Convenience Clean And Fast In & At The Window Only Issue. Is When They Keep The Menu Signs On. But There's Is Not Service When They Supposed To Point That Out On There Local Website (Business Hours) It Was Close To Midnight Or So Last Night And I Drove To The Place Near By In The Neighborhood. And I Did Check The Business Hours And It Was Showing As It Supposed To Be Open. But Sadly It Wasn't And Just Wasted My Time, Coming From Fairfield Back Home. I Should Try The McDonald's Restaurant In Hercules Since Is Actually One Exit Before Pinole Valley. And Not Drive One After At Appian Way Exit Please Update Your Business Hours On Your Website, Since That Can Save Time To Many Other Possible Customers. And Please Turn Off Those Menu Signs By The Drive Through When The Restaurant Are All Ready...

Drive thru nightmare. My order was simple. A kids meal w a coke and a chocolate shake and two apple pies. Get to the pick up window and they tried to hand me a milk. I ask for a small coke. Next out the window came a Carmel frappe. I was charged for a drink for don’t even know what a Carmel frappe is. The sent me to park and eventually brought me a choc shake since I paid for this extra drink. Had to go back inside for our apple pies and then when I asked for my coke they refused to give me one. I asked to speak to the manager and I’ve been sitting waiting for him/ her for over a half hour. They could afford to couldn’t send me home with a little kid coke? Did someone forget to tell this establishment that the customer is always right? So I am leaving but not happy. They should rename the happy meal because it was far from...

Facility is clean management here is ridiculous! There also not friendly or personable. it's slow even when there aren't but 1 or 2 customers. I purchased a coffee tried to get a refill stood and waited 5 or more minutes after being seen then proceeded to be ignored while the manager on duty took an order of someone whom walked in after then she had me wait while she checked to see if I actually purchased the cup however while I stood there waiting she proceeded to get orders and after standing and waiting 15 I sat down waited that much longer went back up she still not looking and still ignoring me so after 38 minutes I asked again for a refill then FINALLY she told the new cashier to look. REDICULOUS!!! Unbelievable for a freaking cup of coffee. But yet a vagrant who had left for at least 30 minutes and came back she had no problem...