Amici's East Coast Pizzeria — Restaurant in San Rafael

I have loved this place for over 20 years although I don't go very often maybe 2 or 3 times a year now but I used to order all the time when I was working right down the street which was over 10years ago and I will.say that my.most recent visit earlier this month was the worst. The service was ok, nothing special and we ordered takeout. It appeared the staff wasn't thrilled about not getting tipped that much, really?? It was takeout and we ordered online which was a horrible experience as well there online ordering system NEEDS TO BE IMPROVED ASAP. It was almost impossible to submit and when I tried to tell the staff he barely listened or even attempted to care abt. the issue was or that I even had an issue. The food was nowhere near as good as even a year ago and they completely screwed my daughters order almost making it inedible for her but I was able to remove the ingredients that weren't supposed to be in it and add the one that was missing but only because we had taken it home to eat. The croutons in the cesar were soggy and they were my absolute favorite thing abt. AMICIS CESAR SALAD!! My friend used to work here many years ago, her name was Jessie and she was the best and its too bad the hiring mgr. Now isn't able to find staff like her. If what I experienced wasn't a fluke and this is Amicis now then I guarantee this restaurant won't be around much longer. I expect most of their customers are return patrons versus actually securing any new or repeat business. You have a good thing...

I frequent the Amici’s Pizzeria in Vacaville, CA. Luv the pizza. Their thin crust, oven flamed fired pizza is so good. So when I was in San Rafael for the night and realized there was an Amici’s close by, I definitely made it a point to order a pizza. I called in an order for pickup. I ordered my favorite… pepperoni pizza. It was delicious. Plus the customer service was fantastic.

The pizza is baked in an open flame pizza oven. The pizza from this Amici’s had a thin crust; it was light with a soft chew. The pizza was beautifully lightly blistered. The pepperoni is so good, great quality and taste. The pepperoni curled up into little cup shapes with crisp edges. They use quality mozzarella as well. Overall just a darn good pizza.

The customer service is great. Everyone I spoke to was kind, outgoing, and helpful. The restaurant itself is on the smaller side, as are most of the downtown eateries. Another thing to note is the parking situation; there are metered street parking and a paid city lot around the corner down a block on C...

Never ordering from here again! I placed an order on DoorDash for lemon wings and ranch sauce. They have forgotten my sauce twice before. So I nicely called and reminded them to please make sure it has the sauce this time. They assured me it would. I was in complete disbelief to find out that when it was delivered it didn’t have the sauce or lemon it’s supposed to come with. I call to complain and they had the nerve to try and blame it on the door dasher!! It’s not possible it was the dasher because the bag was sealed shut. So they sealed it without the sauce once again! They then had the audacity to offer me a credit for the sauce on my next order and that’s it! Nobody wants dry unflavored wings. They are useless to me! I’m livid and they for sure lost a regular customer. Don’t order online from them because they mess up all the time! They mess up my coworkers orders as well. Awful...