Habit Burger & Grill — Restaurant in San Rafael

I came here about a month ago, and the food was crummy, just not great(note: some girls went up to the counter and said their orders were wrong while I was already eating my food with my boyfriend,) I decided to give it another chance and went there tonight again with my boyfriend, we order through the kiosk computer machines again and then sit down, a little less than 10 minutes later an employee comes over to us(we were at the booth seat around the corner from the kitchen) and asks if we ordered two char burgers, and we said yes and he said they were ready, and when we walked up I looked at our food, and the burgers were all wrong(I ordered an American cheese double char burger with ONLY Mayo, and my boyfriend got a char burger with American cheese, Portabella mushrooms, and everything else that regularly goes on a burger,) mine had mushrooms, and lettuce and tomato on it, and my boyfriend’s burger was only missing lettuce and tomato. So we told them that the order was wrong it was supposed to be (insert above) and you know what the man said to me(and this is not coming from “a Karen”, this is coming from someone who’s family owns their own small American restaurant and has two parents in the customer service industry and has worked in customer service and food service for years,) he said that I must’ve put it in the computer wrong, I’m a thorough person, I didn’t put it in wrong, and even if I had he shouldn’t have said that, what he should’ve said was “oh I’m sorry how would you have wanted it?” But instead he said he was going to have to talk to the manager, not an apology or anything either, we had to wait another 10 minutes and our food finally came out, except my boyfriend’s burger was missing pickles, and the food still wasn’t great, definitely NOT...

I had a Habit burger and fries at LAX late last year and enjoyed it, so while in San Rafael I stopped in. It was a disaster: $16 for an 18-minute wait to get a cold burger that had an incorrect modification and cold fries. Plus the interior was filthy and I had to clear a table and wipe it down for a space to eat.

The burger are was not that big of a deal, I had ask for no pickles or tomatoes, but they had put tomatoes on it. Not the end of the world. But despite watching them actually grill the burgers, it was still cold! The meat was definitely warm, but more like a burger you would get from McDonald's where the meat was sitting in a warmer for a while. I expected it to be pretty hot coming off the grill.

And I watched the staff continually make fries, so I don't understand how I got fries that were cold.

It was not overwhelmingly busy inside, but apparently busy enough that they didn't have time to clean any of the tables. I think lots of people were ordering online and picking up. There was only one person at the counter when I walked in so I didn't fully understand why it took 18 minutes to get my food.

I also want to note that the ordering process is confusing if you only use your cellphone. I opted for no receipt, printed or texted to me, but I got a text message saying my order was in process. I also got a text message when the order was ready. But it was confusing because they called out an order number, and I had no idea what my order number was. If you're ordering on the kiosk, be sure to get a receipt.

I watched the staff while I was waiting, and it looked like they were all very busy and doing their best. They seemed very friendly too.

On the plus side, the Diet Coke from the soda machine had the perfect amount of...

My order was wrong I had ordered no tomatoes or onions I believe they had not put cheese on it either, I took it up and I was very clear nothing spicy on it no onions or tomatoes I was halfway through the burger when I looked at it there was that some onions smashed into the meat that was extremely hot like there was hot sauce on them I don't know if the cashier made a mistake or if the cook just was not paying attention. The second time I went there was so much pepper on it you put too much pepper on your burgers. I used to live in pinole and I have it there was excellent they never made a mistake. Also the first time I went I went back at Mass them to please cut it in half and I think he's a manager of very heavy set Hispanic young man told me the next time ask us to cut it when you order these are very rude. You should send them to pinole to work with that staff and see how they act and how that restaurant is operated. I was never in the pinole store that it...