KFC — Restaurant in San Rafael

Want frustration and arrogance? Go to KFC at 555 2nd street in San Rafael. Our group decided to have chicken for our 'game night' so my wife and I headed to KFC with our coupon offering 12 piece bucket for $14.95. The cashier said we could only get 1 bucket even though the coupon clearly says limit 4. After considerable time trying to get across to now 4 high school age workers that we wanted 2 buckets at the advertised price, I asked to speak to the manager. Now a male person, Zachary Harwood came to the register and said why could we not get 2 buckets at the sale price and his response was "my manager says only 1, if you want more than that you must pay the regular price for those". When I asked to speak to his manager, in an air of superiority he said "well I'm the assistant manager in charge and a part owner and it's a limit of 1 at the special price". We gave up and started to leave but decided to get 1 bucket so some people could have chicken and the rest of us could make sandwiches. Customer relations at it's...

I don't wanna give a star, actually.. I had really bad experience just tonight. So I went inside and asked If I can order inside , the guy said yes so I wait 5 mins, then there's a lady came said I have to go to the drive thru, I said I didn't bring my car. So she took my order but they gave me a sandwich with chicken that doesn't look good. They forgot to put the fries so the other guy brought it to the kitchen. I still said "thank you" .When I got home the coleslaw was missing, no ketchup at all and I couldn't eat the chicken that because soo spicy. ooh I forgot there's like 8 staff there, I felt so embarrassed when I left the place because they look at me like I am the weird one. none of them said sorry for their mistake. Never ever in my life to leave a bad review like this, I did this so they can fix the problem there.. Really bad service, not the best food...

Ate the Spicy Chicken Sandwich. The taste was decent as with other KFC locations, therefore I am satisfied.

This location seems to be combined with a Taco Bell, and that meant it was confusing where the entrance to the KFC was.

One complaint I have is, you need to ask for a key to get into the washroom. The key is also attached to some stick or spatula kind of thing. I don't want to touch this thing which is likely full of germs while I am eating my food. Even if you wash your hands, you still need to touch the dirty key stick after washing yourself. Then you are supposed to eat....