Dunkin' — Restaurant in Sandy Springs

Attitude, attitude & more attitude. I stopped in for a few items this morning around 9am. It was empty with 1 customer inside when we walked in, however the staff (2 young ladies) were attitudinal as if it was slammed with customers and orders. The items ordered came out were good. My main complaint is the unnecessary attitude that one of the staff members (a young lady with locs with blonde tips and light eyes). She purposely led the entire experience with attitude as if we were doing her a disservice of being there. I’d already heard the two of them complaining to one another of possibly being the only ones there, short staffed possibly. But the inside was 1 customer and a car or 2 in the drive thru. We ordered through the stale attitude & when the drinks were made I kindly asked to clarify if my drink was decaf as I ordered. She ignored me the first time and when I asked again she snapped back that it was a different drink we ordered. I totally understood my misunderstanding but it was the energy behind her response as if I met her with that energy. As a black woman myself, I absolutely do not understand the attitude of some of my fellow women in these fast food settings at times. It’s entirely too tough in this world in general to lead with that attitude. I hope she’s spoken to about this from upper management because I know for a fact that I’m not the only other person who had...

Obviously no on cares about the negative reviews that are being left for this establishment however I’m going to proceed to leave my review anyway. I’ve visited this place on multiple occasions and every time I’m here they NEVER have donuts lol sounds crazy to say but like how can Dunkin Donuts be out of the main thing they advertise. Now if it was one occasion I see no problem however, since I live close by I typically just stop here for my glazed donuts fix . Like I stated before it’s nearly every time that I visit this particular establishment they NEVER have donuts. Im now forced to drive down the street where they always seem to have plenty of supply and are never out of things or just wait until I’m closer to my job which that establishment is also always stocked . I find it so baffling that there’s never a supply at this location of the very thing advertised smh … do better , but based on previous reviews something tells me that won’t happen anytime soon. I’d also like to point out that all the other Dunkin’s that are in close proximity reviews are not as horrible as this location . Just go down two miles or so down the street to the other location for better service and to ensure they’ll actually have...

This is one of those reviews where I felt it necessary to help prevent others from the same experience we had. Ordered a few donuts and 2 breakfast meals. 20 min wait in the lobby and staff was standing around eating, we didn’t have our sandwiches and hash browns. I politely asked. They said they would get it for us. 20 minutes later, staff is standing around again. 40 min total, still didn’t have our food. I asked again and staff was rude about it. They offered 2 free donuts, for consolation. Then they bring the sandwiches and not the hash browns. I approach the counter for a 4th time and get attitude again. She gives me old, mushy hashbrowns, and 6 of them, picture included. I ask if I can have ketchup and a knife and she barks to someone else to get them. I’m usually pretty easy going and patient, having worked 7 years in fast food. 40 min, 4 requests and poor quality food was enough to hopefully help others...