Handel's Homemade Ice Cream — Restaurant in Sandy

I’m on the fence. I consider myself an ice cream connoisseur and go to the best ice cream joints in every city I visit. For me, the experience is equally as important as the ice cream. The ice cream was delicious and they offer many unique flavors. The texture and consistency of the ice cream was spot on and every bite was packed with goodies. They aren’t skimpy on the serving size either! They make it in house and you can definitely tell (I heard another employee mention it to another customer, sadly the person helping me wasn’t very friendly or descriptive of the flavors when I asked about them, especially since it was my first time). I’d heard so many good things about this place, so I couldn’t wait to try it. I hadn’t even looked up photos or looked on yelp, so I was walking into it blindly and blind is how I felt because there were two things that really bothered me about Handels:

You can’t see what you’re ordering so you have no idea what the ice cream looks like. Is it chocolate base? Vanilla base? Unless your try alllll the samples, you’re ordering blindly and not confidently. The ice cream is hidden behind the counter in freezers that do not have glass on them. For a company who offers so many different and unique flavors, how on earth are you supposed to know what to order if you don’t even know what you’re looking at? Not great for the customer experience or the indecisive person. I ordered the most popular item, the graham central, it did not disappoint! However, the menu provides no description of the ice cream either, and if you don’t have a helpful server like I did, you’re just ordering hoping it’s a good choice. But then looking at your neighbor who ordered something else guessing what they got and if you made the right choice. Yes, they offer samples and a sampler scoop is on the menu, but still! Have better descriptions or photos of the flavors maybe?

Lack of seating. There is absolutely no where to sit! Half the experience is sitting down and enjoying your ice cream. It’s cold in Utah for about 6 months of the year so the only place to enjoy your extra large serving of house made ice cream is standing in the small space or in your car. Now if you have kids? Forget about it! I’ll be enjoying this place in the warmer months where we can eat outside.

I walked away enjoying my ice cream but also disappointed that my experience was cut short. I’ve been waiting for a delicious ice cream joint to make its way to Salt Lake. Handels could have been so promising, but it just didn’t check all the boxes. It did check the most important box of delicious ice cream tho! Now, these two cons won’t keep me from going back to Handels again, but it’s not my number 1 favorite place because it didn’t offer the complete experience. If I’m going out for ice cream, I simply want somewhere pleasant to enjoy it too. Not to feel rushed out of there because it just doesn’t taste as good eating it in my car or on the go. This place will be perfect on warmer Utah days, but not in the...

We had an uncomfortable service experience here. The only staff was 5 very young teenagers (they all looked 12 honestly) and it felt like we had wandered into a Jr high school.

My friend and I got 2 single scoops and one of the cups had noticeably less icecream than the other. I observed this to the 2 girls and they just side eyed each other and didn’t respond - silent. My friend then repeated directly to the girls that the cups were not equal. They just started at us. Again, silent. Finding their behavior bizarre but chalking it up to being young I decided - whatever… it was fine and we started to leave. As we were nearly out the door the girls started snickering and whispering behind their hands. Realizing there was some juvenile joke going on, I didn’t actually want pay $6 for a half served cup of icecream for their amusement just for sake of avoiding confrontation. We went back and asked if they genuinely didn’t see the difference between our cups. One of the girls agreed we were right and the other girl added a small scoop that still didn’t make it equal to the second cup. It honestly felt like they had an inside joke and were laughing at us. We didn’t want to engage anymore and just left feeling hurt by the random rude treatment. Again, before we were even out the door the girls had their heads together snickering. Whatever, they are just being kids, I guess. We’re fine. But management should think about having an actual adult present and some training on professionalism. The icecream was excellent as always, but I’d avoid this location...

If you're looking for great ice cream, this is it! They let you sample flavors first, which is dangerous because there are so many flavors to choose from in general. Each flavor is either loaded with the toppings or has such great flavors. The pistachio had so many pistachios in one single scoop. The coconut caramel was amazingly delicious with coconut flakes throughout and large chunks of coconut candy. The butter pecan was absolutely delicious, packed full of pecans and the butter flavor jumping out at you. The orange sherbet is just delicious! Tastes like the push pops growing up. Hubby absolutely loved the buckeye flavor because not only was it fresh fudge and peanut butter, it had tons of buckeye candy inside of it too. The price wasn't bad either! The sampler was $6.95 and you get huge scoops! I wasn't expecting such a full scoop! The staff was really great too! She was super helpful and friendly! Plenty of indoor seating as well as bathrooms. This is a great location to come have some ice cream with friends or...