Domino's Pizza — Restaurant in Santa Clara

PLEASE DO NOT PATRONIZE THIS DOMINO'S. DO NOT ORDER ANYTHING ONLINE! THEY DO NOT HONOR ONLINE PURCHASES! THEY WILL STEAL YOUR MONEY AND NOT DELIVER THE PIZZA! THEIR SYSTEM WILL TAKE ONLINE ORDERS UP UNTIL THE TIME THAT THEY CLOSE! THEIR HOURS OF OPERATION ARE NOT AS THEY ADVERTISE. WHEN YOU CALL THEY WILL GIVE YOU THE RUN AROUND. THE CORPORATE OFFICES IN MICHIGAN ARE NOT TRUTHFUL AND WILL NOT HELP!

My son is a student at Santa Clara University. While studying for finals a few weeks ago, Saturday, March 12, 2022, he ordered a medium pizza and soda (cost $31.66 "RIP OFF") online for delivery. He tracked the order using their tracking system. After 30 minutes his order never moved from the "prep" stage of tracking. He called the store and the line just kept ringing.

He called me and told me what occurred. I too tried to call the store and it kept ringing. Since the credit card he uses is mine and in my name, I contacted the Domino's the next day Sunday, March 13, 2022 when they opened at 10 am. The guy who answered the phone told me that he did not know how to work the computer and to call back to speak with the manager at 5:30 pm. I called back at 5:30 and was put on hold for over an hour. When someone came on line I said "Hello" and they hung up. I called back and the phone kept ringing. At 8 pm my son went to the store and they were closed. They are supposed to be opened Mon - Sun from 10am to 11pm.

Throughout the next week my son went back two more times and was told that nothing could be done. I called 6 more times and was lied to by a person who told me his name was "Mike" who told me that he would call my son to either issue a refund or give him a credit. He never...

Not happy September 27, 2020 for Friday night try to order at Dominos pizza off the Alameda store 7983#. ordered a pizza got halfway through and was hung up on call back finally got the order then the delivery came dropped off pizza and soda gave no receipt no crushed pepper no Parmesan cheese nothing went to eat the pizza and called them to complain it was very awful salty and too much sauce call back a couple more times was told manager would get to me never did went to Dominoes to get my receipt told the driver you hung up on me when I asked for a receipt before I came and he said yeah I know all I have to say is very bad customer service the owner insisted I came online and sent to complain so that’s what I’m doing I will leave something on yelp after I speak to the...

I have never wanted to order from Dominoes. But Chef David Chang said it's his favorite. My kids said they enjoyed it at numerous birthday parties. And there was that national ad campaign for 2 medium, 2-topping pizzas for $6.99 each that finally convinced me. 🍕

The app worked quite well and the pizzas arrived exactly when I requested it. But the pizzas themselves were below mediocre. One of my kids commented that the sauce tasted kind of sour. Another noted that one of the pizzas didn't seem completely cooked and that there was more sauce and cheese on one pizza compared to the other. We also noted that the medium pizzas were more on the small side, definitely smaller than our local pizza place.

I think I'll stay with the local...