Subway — Restaurant in Santa Rosa

I have purchased four different sandwiches from this Subway over the past month. I haven’t been to a Subway in many years and didn’t realize at first what I was missing.

Now, I’m not sure if this is an across-the-board change, but the sandwiches are pathetic! There is barely anything in them (see photos) and they don’t look anything like the advertise photo.

To make matters worse while the staff is friendly, they really weren’t very helpful. I had placed an online order and paid an extra $.60 for a bottled iced tea. When my husband went to pick up the order, they refused to let me have it saying that I had to pay extra for that. He explained that I did, and showed the order to the employee. But she still argued.

Two times we ordered the pretzel but they didn’t give us the cheese sauce. When we asked for it, they tried to give us mustard and didn’t want to give us the cheese sauce. When I got the cheese sauce, it was ice cold and useless.

I got fed up and ended up going to Sourdough Co. who made a fantastic...

I manage a restaurant, so I absolutely understand that mistakes happen, and I'll tolerate a lot. This place, however, goes far beyond simply making mistakes and is just completely apathetic. This location is apparently incapable of correctly packing an online order. They've never once managed to get an order correct for me. There are literally always missing or incorrect items, and there's never a manager on duty to speak with. Basically, their entire afternoon staff need to be replaced with people who actually pay attention. Today, I was missing my drinks. Yesterday, I only got half a sandwich. Order from the location on Stony Point or on Yulupa; this one isn't worth your business. Would rate zero...

Extremely dissatisfied. Not only did the one employee in the entire store try to rush our order the whole time, she blatantly ignored several questions I had for the sake of rushing our order. And when I asked her to remake my mother's sandwich (the bread was so crusty it disintegrated as she grabbed it) she refused to do so, claiming that "all the bread is like that" when my bread was perfectly fine. Even after giving us our refund on that sandwich she immediately got on her phone afterwards. On her phone right in front of the customers. I hope nobody gets the displeasure of having her as their cashier because she was absolutely awful, and this is coming from someone who WORKS in the fast...