Buffalo Wild Wings 'GO' — Restaurant in Sarasota

Oh Julie….i know you had to see this coming. Unfortunately our experience here wasn’t great. Never really is, but when ya want b-dubs , ya want b-dubs. Julie (the manager, she claimed she is) gave our food away prior to our arrival and claimed that the person had our confirmation number and there was nothing she could do about it. Stating we would have to call cooperate tomorrow. That was the most ridiculous thing I’ve ever heard. As a manager you can fix it. I know you can. She then went to the back to “Call her boss” which then “supposedly” “approved” the remake. I was fitting to report a theft, cuz no ma’am. She was shocked when my daughter matched her energy. The attitude she showed first. Calling my daughter rude. Basically because my daughter was not going to accept the fact she didn’t want to fix the problem that was caused by her in the first place. I called to discuss these matters with her, obtaining her name and questioned the policies and procedures for these types of situations. Apparently she says, she isn’t allowed to call her bosses at night and that reporting a theft on the man that “lied” about it being his order wouldn’t be worth it from what her bosses tell her. The time and effort is too much. Also she made numerous comments about how she made it out of the trenches. How that has anything to do with this, I have no clue. Actually most people I know that have made a better life for themselves also have a different demeanor than the life they got out of. Her attitude wasn’t very great from the moment she said “what do you need” when they walked in to pick up the food. Job isn’t giving you the butterflies? Find a new one. Don’t treat paying customers the way you did tonight! Have a BLESSED one. Like you said you always do.

Also please check out the picture I linked. She claimed I always look at the confirmation number and make sure I don’t give food away. Looks like the last reviewer dealt with the same thing. But they probably didn’t have to fight to get the food remade!!! Maybe a tad discriminating...

Place your order online. I ordered in the store and I tired to get the 2 meals for $20 deal, it came out to $30. I understand the bacon cheeseburger costs $3 extra but I was on a date and didn’t feel like arguing about anything, basically half my order was wrong, asked for potato wedges and got tater tots, asked for the boneless wings and got regular wings, I asked is the sauce in the side and all the wings came with a suave I was just wanting on the side. It was an entire communication issue with 3 people at the register trying to take a simple order. The cashier had no training and I don’t blame him, and I had never ordered there so I didn’t know how to order exactly how it has to be put in the system. My advice is don’t try to freestyle this like me, it’s not like a restaurant with a server, place your order online and avoid any confusion and interaction with the staff, they were nice but knowledgeable about their own menu and prices. Maybe I’ll go back but not anytime soon, I blame upper management for failure to give...

I recently had an order that wasn’t up to the usual standard. When I brought my food home, it looked like it had been cooked in oil that hadn’t been changed. I called and spoke with the manager, Stephanie, who was absolutely wonderful. She immediately offered me store credit or a refund, and although it took a little time to resolve, she made sure everything was taken care of.

It was clear the restaurant was short-staffed and dealing with a long night, but I could tell they were doing their best to serve everyone. I’ve ordered in the past and never had issues, so this was unusual. Stephanie’s attitude and customer service stood out. She was patient, professional, and truly cared about making things right. You can tell she loves her job and her customers. Because of her, I’ll definitely continue...