This “resort” is not up to the Opal resort standards. Very poor service - I understand the staffing shortage issue now — but when you have 2 bartenders and 2 servers and it’s 60 degrees and windy and no one else is here— I would think that 1 of the 4 would check in. I was here several times to Covid— most recently 3 years ago. Then u could find much better rooms for the $. It’s changed in the last 3 years but the room costs have gone up $150+ & just for a repainting Every morning there is a roach near the sink. I believe that when visiting this so called resort you have to be pro-active even if you are dining at a table at the poolside restaurant— you are on your on!. Theor renovation was all superficial fluff— not really worth the new pricing when compared with hotels that may be $100...
Read moreI've been going to the Tiki Bar for the past 24 years and it just gets worse every year. Used to be my favorite place, not so anymore. Drinks are grossly over-priced and the bar is negligently under-staffed. Today it was 20 minutes before we could get someone to take our order (just drinks!), another 20 before the last of the order arrived. i don't fault the staff, they're excellent and really hustle (especially Lauren!) but they can't perform miracles.
Management needs to get their stuff together, or the Ritz needs to get...
Read moreUsed to be great because last call was at sunset and there was live music. Now I have to rush out of work to get here by 5:15 to get a drink since they close 1/2 hr before sunset (what!?!?)And no live music anymore. Will give it 5 stars if you bring back both. And by the way I am watching tons of people being turned away right now, it’s so sad. What an opportunity to have a fun place and bring in tons of money. Opportunity wasted. On the other hand, good people here, both...
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