Pei Wei Asian Express — Restaurant in Sarasota

We went to the location in Sarasota by the UTC Mall. We waited 25 minutes for our food and the place was not busy, but, you could see the people in the kitchen moving in slow motion and they were very disorganized. The server brought my husbands meal, which looked like a pile of mush, it was supposed to be Pad Thai with chicken and I had to ask where mine was. The server barked, it's coming. She then brought mine and it was thrown into a to go container when we said we were dining in when we ordered. My snow peas were were not cooked so I was unable to eat them. The food presentation is Terrible! The staff is not overly friendly. It is such a shame as this place was amazing for years. We have not been in in over a year because the food was so bad when we ordered take out, but, we thought we would give it another try hoping the food had improved. We will not return as things have obviously gone from bad to worse. Also the silverware was not stocked and the trash was overflowing along with the bins where people put their empty dishes. Obviously from reading other reviews many other people have had similar experiences. I do not understand why the company does not do anything about this. When they originally opened there was always a line to get in during dinner time as the food was so wonderful! Not today. There was plenty of seating and people coming in very slowly. After our experience we understand why. Try the Asian Kitchen on Clark Rd, their...

The most disgusting experience I’ve ever had at a Pei Wei! I went to this establishment at 5:20pm on April 3rd. The two ladies who were serving the food were BEYOND disrespectful. The one lady completely skipped right over me and my sister in line and was visibly upset that we were ordering. And she began huffing and puffing when my friend asked her what the concept of the bowls were since it had been his first time there. The two ladies also began talking bad about us to each other. After we paid my sister asked if they had water cups and the lady ringing us up said no and then proceeded to hold up a large clear cup, rub it in our faces, then threw it in the trash…. WHAT SENSE DOES THAT MAKE??!!? How do they not have water cups??? Also not to mention the absurd amount of cross contamination we witnessed. Overall this experience and customer service was a 1/10. I work in the food service industry so I always try giving people the benefit of the doubt but in all my years I’ve never seen such horrible customer service. Shame on the two women working there and shame on the establishment for...

I decided to go for a quick lunch so I stopped by this little place in UTC Mall.

There were a few people in line, not too many and places to sit

Unfortunately, the nice couple ahead of me had some questions, and he had a bit of an accent, about the combos and the woman serving put her hand up, like talk to the hand, mutters I can't do this and asked for someone in the back.

A woman from the back brought out a shrimp costs extra sign,okay, no biggie.

I was super happy the new worker helped me. I selected veggies instead of rice and then I was passed on to the worker having a bad day. My question about what was spicy was met with indefference so, I selected mongolian chicken and broccoli beef. I did like the fact the broccoli still had some crispness and the chicken had a little spice to it, however there were a couple of crunchy meat bits.

The beef was pretty good, made a lot better by the. 50 side of yum yum sauce I added.

The food was pretty good, however, I won't be going back here based on how the customers are treated. We all have those days, we do not get bad customer...