Cold Stone Creamery — Restaurant in Savannah

I love Cold Stone but was very disappointed with the customer service of this one. My 7 year old niece was very excited to order her ice cream. She wanted two scoops of two different flavors. Upon ordering she told the person she wanted “two scoops together”, and the person serving her mixed her two different flavors, which is not what she wanted. She just wanted two scoops side by side. We were not upset as she is a kid and it was her wording that threw the order off. However, when I approached the counter to re-order for her as she didn’t like how the two flavors tasted mixed together, the guy proceeded to chastise us about wasting food as we threw the first cup away. Yes, I get with inflation and everything else prices are elevated, but as I told him she is just a child (she is 7)and we are teaching her to order on her own, he proceeded to keep lecturing us about wasting food yet again. Yes, I understand the frustration but everybody makes mistakes, we only threw away one cup, and we had already stated we did not mind paying for the thrown away cup if we had to. She will not be the first or the last and after we told him she is just a child, he should have left it alone. I’ve worked fast food and if I got frustrated and went off on somebody for every single time they got their order wrong and needed something changed or taken off, I would be rich enough to not have to work fast food She did not order wrong on purpose or to hurt the business and to do that in front of a child, clearly upset her and made her feel worse for a simple common mistake. Now I am afraid she will not speak up again to order, which is what we were working on in the first place. Is this how you treat...

Pros: Perfect ice cream, always get what I want, best for online orders Cons: Dine-in is too slow. I witnessed so many customers waiting like 5 minutes on busy days and once it's their turn to order, they'll also spend like another 5 minutes asking and hesitating on what they want. Many customers never know what they really want until it's their turn to order. The 2 staff working there(there are 3 teens as staff now, boss not included since he works only few days) are young and take too much time added to those that waste too much time asking what is what instead of ordering. PS: I was on my way to pickup an online order(marked ready) and received the call(I added a screenshot but I don't know why it doesn't show up) from Cold Stone Creamery to tell me that they're out of my items. I asked to make sure and the caller pronounced my name to verify that it's me. I was already there, so I went in and I was given my correct order. I looked at the phone number that called me and noticed that it was from New Jersey(I use my earbuds to pickup calls while driving, so I didn't focus on the caller). I don't know how an online order in Savannah ended up mixed up with another Cold Stone Creamery in NJ. I hope you fix this type of...

Custom ordered a cake & did not get what I paid for. I ordered cake batter ice cream with yellow cake mixed in, thought I ordered sprinkles too. When we cut into the cake to serve our guests we had vanilla ice cream & yellow cake. It was plain ice cream with NO cake mixed into the ice cream. I have ordered from them before & never had a problem. I know the difference between vanilla ice cream & cake batter ice cream. I called to discuss the matter & spoke to a gentleman. The man told me that he made the cake himself & put cake mixed into the cake batter ice cream. I explained that there was NO cake mixed in & he made the cake with vanilla ice cream. The cake was not correct. He argued with me telling me he made it & he knows what he put in it. I politely expressed that I would not be ordering from him ever again. He asked me if I wanted another cake. I told him, I do not need another cake & that the birthday was over. Here I am leaving a review, which I never leave a bad review, but this is not customer service. Thanks for the past ice cream cakes that were correct. We won't be using Cold Stone in 12...