Fairfield by Marriott Inn & Suites Savannah Midtown — Hotel in Savannah

We stayed on the July 24, 2025. The purpose of our stay was for my wife's surgery the next morning at nearby Memorial Hosp. Three miles from the hotel we were contacted by the Drs. office to be at pre-op before 8am. And there was much celebrating until we checked into our room and we got another call to let us know she'd been moved to "first up" in which we had to be there now before 4:45 am needless to say the celebration ended. So bearing this in mind this property is very located to within less than 10 minutes to any of the 3 major top rated hospitals in Savannah. |The hotel has easy on/off access off Abercorn St. in midtown Savannah. Not sure how old the property is however a ownership bought it around 4-5 years ago and you can see some renovations have been done in that time. If the picture I see while writing this of the hotel is up as you read this, the shot is from Abercorn going West (Right turn into the street shown in the lower right of the picture.) from L to R were the 1st white section of the building ends and the brown begins is the entrance to the lobby. Park there this where you'll check-in and after that enter the garage and park your vehicle on the same level as your floor of your room. Have plenty of security cameras and parking as of this writing is at $12.00 per day.|Rodney checked us in and the process went very smoothly and she was outstanding in answering all my questions to include dining options within walking distance (My wife was on a liquid diet and we thought it best I go for a walk to get my dinner. Probably a safe thing to do at the time.!?!).|Upon my return return is when I met Justin who was busy but very helpful in arranging our 3:15am wake up call (Yeah!!) and a late 2pm check-out because who would be in the hospital for 9 hrs. so the plan was to catch a "power nap" before our 2 hr. drive home to the Ga./Fl. border. Well you know what they say about plans.|The exterior and interior of the hotel and garage looked well maintained and clean. All the staff we encountered We did not eat here. The room was comfortable and very clean. |So about the above plans well I got back to the hotel at about 1:50pm where I met Akeema just to inform her that I was returning to retrieve my insulated cooler bag and drinks from the fridge. She also printed out a folio for me as my printer was down. And let housekeeping know I was coming up. As it was they were just starting on the room and let me get my stuff and use the "head" and wash up a little. Let Akeema know I was done and she handed me my folio and asked if was good to travel and l promised her I would stop to rest and satisfied with my answer she|wished us a safe return.|We got home when I realized I left my pillow in the room and if your a side sleeper like me when you find a pillow that works you keep it until you can't anymore. |Akeema took that first call from there and about for 2-3 more calls Bonnie was on the case. They didn't give up and finally found that pillow after a few days. Bonnie called about a week ago and I'm grateful that Rodney, Justin, Akeema and especially Bonnie are guarding it until we come back up on the 19th/20th for my wife's Post Op appointment. THANK YOU ALL FOR THAT!!|So more to the access that street mentioned going Eastbound is the left before the traffic light just ahead so be in the left lane. If you miss it go to the light make a left next light a left again and the first left after the 2nd light will put the hotel on your right. As mentioned close to 3 major hospitals within 10 mins, Hunter Army AB is very close, Publix Supermarket and Restaurants are within east walking distance with more within a couple of miles. HIGHLY recommend Byrd's Cookie Store and bakery location off Waters only location that has their Key Lime fresh made pies and other plus some varieties of cookies not found in the Historic Section at City Market and River St. locations. And you're about 3 miles from that part of Savannah. All in all I would highly recommend this location for all the reasons above and the wonderful people that work there. Where else are you going to such wonderful Pillow Detectives and Security...

On Wednesday, August 21, 2024, I arrived at the Fairfield Inn by Marriott located at 5801 Johnston St, Savannah, GA, at approximately 7:30 PM. I have been a regular guest at this hotel, staying there every week for several months due to work commitments in Savannah. This time, I brought my service animal with me, and two days prior to my arrival, I contacted the hotel to confirm that service animals were welcome. I was assured by the staff that service animals were indeed accepted. Upon arrival, I was greeted by Ms. K. Brown, the General Manager. Unlike my previous visits where I was met with respect and courtesy as a Titanium Elite member with Marriott, I was instead treated with hostility and disrespect. Ms. Brown immediately questioned whether my dog was a service animal or an emotional support animal. I explained that my dog serves both roles and offered to provide the necessary documentation to verify her status as a service animal. Ms. Brown refused to review the paperwork and stated, "I choose not to let you into my hotel, and if I do, you will have to pay $150 per night for your pet." Despite my attempts to clarify the situation and show the required documents, Ms. Brown refused to accommodate me, ultimately denying me service and insisting that my Marriott status "doesn't mean anything." This experience was extremely disheartening, particularly as I have been a loyal Marriott customer for over 30 years, spending thousands of nights at their properties. Due to this unfortunate incident, I had no choice but to leave the hotel and file a report with the Savannah Police Department for refusal to accommodate a service animal. The stress and inconvenience caused by this situation were significant, as I spent several hours driving around Savannah late into the night, trying to find last-minute accommodation. The following day, I canceled all my future reservations with Marriott for the remainder of the year. This experience was not only disappointing but also alarming. I felt intimidated by Ms. Brown's aggressive demeanor, so I feared for my safety. Regrettably, Marriott allows staff members like Ms. Brown to represent their brand, jeopardizing the reputation they have built over the years.

I would strongly suggest against staying at this location since my experience was both distressing and unprofessional. #CustomerServiceFail, #DiscriminationAwareness #ServiceAnimalRights, #BadHotelExperience #MarriottDisappointment, #UnprofessionalStaff #HotelReview, #FairfieldInnByMarriott, #SavannahGAHotels #Marriottinternational,...

On Wednesday, August 21, 2024, I arrived at the Fairfield Inn by Marriott located at 5801 Johnston St, Savannah, GA, at approximately 7:30 PM. I have been a regular guest at this hotel, staying there every week for several months due to work commitments in Savannah. This time, I brought my service animal with me, and two days before my arrival, I contacted the hotel to confirm that service animals were welcome. I was assured by the staff that service animals were indeed accepted.||||Upon arrival, I was greeted by Ms. K. Brown, the General Manager. Unlike my previous visits where I was met with respect and courtesy as a Titanium Elite member with Marriott, I was instead treated with hostility and disrespect. Ms. Brown immediately questioned whether my dog was a service animal or an emotional support animal. I explained that my dog serves both roles and offered to provide the necessary documentation to verify her status as a service animal. Ms. Brown refused to review the paperwork and stated, "I choose not to let you into my hotel, and if I do, you will have to pay $150 per night for your pet."||||Despite my attempts to clarify the situation and show the required documents, Ms. Brown refused to accommodate me, ultimately denying me service and insisting that my Marriott status "doesn't mean anything." This experience was extremely disheartening, particularly as I have been a loyal Marriott customer for over 30 years, spending thousands of nights at their properties.||||Due to this unfortunate incident, I had no choice but to leave the hotel and file a report with the Savannah Police Department for refusing to accommodate a service animal. The stress and inconvenience caused by this situation were significant, as I spent several hours driving around Savannah late into the night, trying to find last-minute accommodation. The following day, I canceled all my future reservations with Marriott for the remainder of the year.||||This experience was not only disappointing but also alarming. I felt intimidated by Ms. Brown's aggressive demeanor, to the point where I feared for my safety. Regrettably, Marriott allows staff members like Ms. Brown to represent their brand, jeopardizing the reputation they have built over the years.||||I strongly advise against staying at this location, as my experience was both distressing and...