Dunkin' — Restaurant in Schaumburg Township

I wish I could give negative stars because that is how horrible the service was that I received today trying to get coffee for myself and a couple co-workers!!! I get there about 9:20 am and the door is locked and no sign and when I say this no sign indicating why the store is closed. I try knocking and no one acknowledges me so I keep knocking and one of the employees waved me to go around (translation go through drive thru) would it be so hard to let your customers know that the store is closed!!! No but of course I ordered my coffee and the guy of course was so rude of the speaker as I was very frustrated already!! I then stated please be sure not to forget the flavored syrup and he said we never forget that (which in my past at this location it happens more often) I get to the window and simply explain it would be nice if you can let your customers know your store is closed and the lady at the window VERY RUDELY said “YOU ARE THE ONLY ONE COMPLAINING ABO IT IT” I was so taken back by this comment and I am like seriously this is the service you give your customers and then replied that I will be sure to communicate to my office and post a review that no one from St.Alexis goes to this location in hopes that their rudeness causes them to lose customers and their business! I am in patient care and I will never speak to anyone like that especially if they are simply trying to give constructive criticism! I if anyone reading this works in Hoffmann estates there is another Dunkin’ down the street and their service is much better! NOT NOT GUVE THEM A SINGLE PENNY OF YOUR HARD EARNED MONEY CUZ THEY DON’T APPRECIATE IT YOUR...

This Dunkin is a block away from the big Uhaul location in Hoffman Estates so whenever I am unfortunately picking up a van from U-Haul for work, I normally stop here for coffee and/or a sandwich. I've always gone through the drive thru, which is big enough for a cargo van to fit in with no problems, it's a pretty wide drive thru. It's never been super busy, even in the middle of the day there's never been more than a couple of cars in front of me. All my orders have always been correct and taste as they should. I get weird tasting drinks from Starbucks way more often than I ever get them from DD.

I've never had anyone from the drive thru window be rude. They probably get there at 4am for their shift and by the time I roll up at 12pm, they've probably served thousands of cups of coffee through that little window, I don't expect them to be the happiest people on the planet. All that is important is that the drive thru moves quickly and the order is correct, which this DD has never...

Everyone knows the service industry is tougher than usual these days but that is no excuse to be rude and dismissive after getting an order wrong. I placed an order this morning for an important meeting I was hosting. I chose specific food based on dietary needs/preferences of my clients that were coming to this meeting. I chose the donut flavors I wanted and they completely ignored it and chose whatever donuts they wanted. I ordered a lemon loaf that was paid for and I did not get. I manage a restaurant/entertainment facility so I more than understand the pressures of this industry. When I called the location to inform them that I spent $68 and my order was wrong, the lovely lady who answered the phone, simply replied with “I’m too busy“ and hung up on me. There’s no excuse for that when I spent $70 on an order. I will never order from there again. I would never treat a customer that way, especially if we were the ones...