Jimmy John's — Restaurant in Schaumburg Township

My husband received terrible service from a woman assistant manager on 9/21. I hope you guys start recording calls for quality assurance. We were having a birthday party at our home and wanted to get a few sandwiches. We order from this location often so thought it would be a quick choice. We spoke to a male worker on the phone last week about them messing up our order last week. He added a free chip + drink on our account, the drink was only messed up so he was being very generous. He said to call back and it's on our account.

However when we called my husband was told the system changed and there was nothing we could do if we didn't know the name of the person working, her words were "there is no way for her to give us the items as there is no promo code".

My husband asked our group what we wanted to do and decided we would get the rest of our groups order and go in next week to figure out his name. I ask her if she is in management and she said she was an assistant. I then went to tell her that maybe for some reason the man who helped us put it under my number, but when I started talking she rudely told me, "not to interrupt her".

My group will be going to another place to order lunch today.

We are all locals to this Jimmy John's and no one who was listening to the phone call, patiently waiting to say their orders, had ever received service like this from a...

This location is consistent! On incorrect orders. Today, I asked for 1/2 the sandwiches to have peppers. I did ask for a receipt for my order number and cashier says "just wait." I open it and immediately see it on all the sandwich so I let them know. Guy starts picking them off. I go excuse me can you remake that now the oil is over that other half... Then I get my new one and the turkey is shaved down to the last thinnest pieces, no slice, warm for some reason and falling apart. General manager says meat is always like that. Ma'am I've eaten Jimmy John's many times, I also know what a sandwich is and I'll probably just make my own next time because this location conveniently by my job can't do so. Following, they gave me a hard time for I don't know what reason on providing the receipt. ...

I've been to this Jimmy Johns twice. Both times our orders were perfect and the sandwiches almost seemed to be more packed than other Jimmy John's locations. Sometimes you can get a Jimmy John's that skimps a little on the meat but that wasn't true at this location. The first time our order was ready almost immediately. The second time it took a couple of minutes but the drive thru line was literally wrapped around the building. It was obviously a very busy weekday lunch period.

I don't know why this location has so many bad reviews, we've had two great experiences here! Nothing beats popping in for a sandwich before starting a four hour road trip. Especially when this Jimmy John's is 30...