Chick-fil-A — Restaurant in Scottsdale

𝓣𝓱𝓮 𝓓𝔀🅰𝓻𝓯...

Came thru drive-thru yesterday and today around noon both days. They've changed how they're running their drive through. Before, they had the order takers in the misted shade of the covered area taking orders and processing credit card payments. Things went very smoothly and generally moved very quickly. This is not the case now. Yesterday and today, they had numerous young people outside in ~110° heat with no shade or cold packs on. These people take your order now but not your payment. (They all were taking orders from the area BEFORE you get near the covered misters.) You then continue in through the drive-thru where a single young person in the shade and the mist takes everyone's payment. A bit of a bottleneck which definitely has made the drive-thru slower. Plus, multiple orders sitting at the window waiting for the cars to arrive and then they stack you up there and pass out your food which is now been sitting for a while.

When we were directed to pull up in a line of cars to receive our food past the drive-thru, the person handing the food was wearing a button up shirt instead of a pollo. I asked her if she was a manager to which she replied yes. I voiced my concerns about the young people out in the heat without cold packs or shade or misters and and that this new system seems neither efficient nor safe for these young people. Her response was needless to say odd. She told me that, "we are actually closed right now!" and that they are running the drive-thru this way so that when the contractors come they're going to make us a much better drive-thru. " I don't know what that means. If they're closed why are they open? If they're open why are they not providing shade for their employees? Why would they do it a different way than normal? Why wouldn't they just be closed if they're closed? And open if they're open? How is this new way benefiting the said contractors that are not there? Even when they are there? So many questions to no answers. She also got angry and said they're supposed to be wearing cold vests. I'm not sure why that's my fault but they're definitely not. When I said they were not she just angrily slapped her arms up in a shrug and stormed off. I honestly do not understand what's going on there. But I do know that not only is their drive-thru really slow now, they really don't seem to care about...

I frequent quite a few fast food places and restaurants around the valley because I work mobile. This visit to this Chick Fil A was less than stellar. Normally they are very inviting and have a smile on their face. I approached the register and waited 30 seconds for 3 employees to even acknowledge I was there. Their backs were turned to me. Then a new employee I'm assuming because she had a training badge said hello and offered to take my order. She was obviously still learning and I gave her my order pretty slowly. The other employee helping her just jumped in front of her rudely and started pressing things when she asked a question. That's no way to train your employee first off. Second thing I noticed was I assumed the manager on duty or franchise owner just not being respectful. She was standing near the door with customers coming in and basically blocking one side of the door. She was having a conversation with an employee behind the counter. As I approached to the door to throw away my trash she was still there blocking the door so I politely said excuse me. She shuffled aside and continued her conversation. She didn't even attempt to say thank you for coming in or even opening the door. Sometimes I choose chick fil a because I know I can hang out at my table for a little while and usually have nice employees talk to me or at least say hello. This location did not appear to have any of that atmosphere or friendliness. I also would recommend that you do not have employees eating in your dining room. I witnessed two on their break and they were discussing complaints about work and conversation that someone eating there should not hear from an employee. There should be a designated room for employees to enjoy their lunch or break. It is distracting when they mix in with other patrons. All on all, this won't be a chick fil a I want to come back too. Most others I enjoy, but this one lacked attention to details and...