Jersey Mike's Subs — Restaurant in Scottsdale

If I could give a zero I would!! Unbelievably angry! Today I spoke to Dori the General Manager of the Frank Lloyd Wright location and I am still trying to pick up my jaw from the floor I could not believe what transpired. Last week on Tuesday 5/4, nearly 1 week ago tomorrow I placed an online order for 3 regular sandwiches 2 sodas, and 2 chips. We went picked them up and waited 10 mins to 15 mins past the pick time (which is always a norm here) because they are always backed up and lines out the door from severe disorganization. So after finally getting our order, we drove home to find 2 of the sandwiches were made as minis, not regulars. Upon calling 3 times and finally someone answering the phone I spoke with Dori. She proceeded to let me know that it was her error, she made the sandwiches and never checked the ticket for the size as the bread was laid out for her. She told me after the lunch rush she would refund my money. Fast forward to today. My husband is craving a BLT but I took notice of the fact I'd never been refunded. I proceed to call to follow up because if the refund was not done then I was simply to request that we just redeem the error in the way of today's sandwiches. A kid picked up the phone, I began to quickly try to explain to which he cut me off quite rudely and told me to call back there was a line out the door and if this didn't pertain to an order now. I proceeded to stop him and tell him it did in fact pertain to an order today, I hear the phone slam down and then Dori is on the phone. I remind her who I am and she proceeds to cut me off as well when I told her how rude the young man was and tell me, "the phone is not their priority during their rush, the line is out the door, and that she is the General Manager and she did in fact return my money." I let her know that it's been a week and no money has been returned and while trying to tell her that we just wanted to come today she just kept interrupting me. So I said, fine I will just call the corporate office. She then HUNG UP ON ME!!! As a woman who has worked in the restaurant field and managed a large staff in Corporate companies, this is unacceptable!! I reached out to Corporate and filed a complaint and hope something gets done and I want my money returned that simple! I just cannot believe Jersey Mike's would employ people like this who treat their customers with such ignorance...

Terrible service, the young man taking the orders was rude and abrasive, he took the last chunk of turkey and threw it into the cooler so it was sitting on the outside edge up against the glass against the packaged display of the meats. he complained to the order ahead of me for requesting a number7 instead of 17 which the customer quickly corrected. He then asked for my order which was number8 no mayo, he abruptly cut me off and said "wait until the end" and the proceeded to stretch and reach through the cooler to grab the above mentioned chunk of meat that was sitting against the glass, when I requested he use a different piece of meat he said no, I then told him that I wont eat it due to where it was placed and said its open and that is what he is going to use, I then asked for the manager and he responded with "you're talking to him" I then told him how rude he was and said I'm not going to eat here, his response was "fine" I asked his name he said was Sedrick. as I was walking out I ask what the store number was which he ignored, I then asked the cashier and she gave it to me. this is the worst of the many Jersey Mikes stores that I have been to and it is...

I probably order lunch from Jersey Mike’s 2-3x a week, a lot of it originating from this location. Whether it has been in-store or through DoorDash, I typically found the employees and the food to be top notch. Today, I had a DoorDash driver take my order and then assign it to a new driver (probably just to take the food for himself). The new driver messaged me at the store explaining that the store refused to make me a new order despite the fact that I didn’t get my food and the previous driver did this to me.

So I called the store to help explain what happened and the gal I spoke to did the following: 1) Explicitly said she was refusing to make a new sandwich because she didn’t want to make something not recordable in their system (ie P&L) 2) said the problem was my fault for ordering through a 3rd party app.

In what universe do you blame the customer for them not receiving their order and then refuse to try and make it right to protect the business’ bottom line? I’m so shocked by this service that I’m done with this company. I’ll go somewhere that cares about my business and doing the right thing over protecting their...