Mon Cheri Restaurant — Restaurant in Scottsdale

This little place popped up on my Facebook, and I decided to try it for my daughter's 18th birthday celebration. The first day, I called multiple times to get a reservation with no success; no one was answering the phones. The second day I called again, I was finally able to talk to a person. I mentioned it being our first time there and celebrating my daughter's 18th birthday. (Back in the day, when you mentioned something special, usually the staff went above and beyond to make their day special; I was wrong.) I made a reservation for 7 people, not knowing that a large group was to be seated outside. Feedback on the person taking the reservation: since the customer mentioned this was going to be their first time, maybe they can make them aware that for big parties you only have outside seating. This would have helped me decide whether or not to sit outside in the summer on a 110-degree day or just try a different place. When we got there, the hostesses did not acknowledge us. I had to greet the hostesses and say hello. My niece brought along her little sister, who is 8 years old, at the last minute, so we were a party of 8. The waiter did not have a name tag, but I was able to get her name from the big check we paid. Her name is Casandra. The way she took us over to the outside seating was not friendly; I felt discriminated against and unwelcome. She didn't even smile; she just left the menu and did not say any words. When I asked her about having any inside seating since it was very warm and I had my 81-year-old mother, she said the biggest table inside was reserved. She was in a meh state when taking our order, like with an eye (saying you don't belong here). She took our order and left right away. I was trying to get her attention so I could place an appetizer order. Since she took our menus, I didn't remember which appetizers were available. So I decided to check online and continue to try to see if I could get her attention. It took a very long time to finally come out to bring us water. I asked for an additional glass or cup, but she acted like she didn't understand my English. Then finally, she said you reserved for 7, and you have eight. I told her I apologized for the last-minute add-on. I also mentioned if I could order an appetizer; she left so fast and I couldn't get her attention. I was getting my phone to show the appetizer on line, and right away she said the menu on line is not what is offered there. So I ask her to give me the appetizer that is on the property menu. She seemed annoyed. She said she had already placed the dinner order. I replied that it was fine; I just wanted to try the appetizer. We finally got our order and our drinks. The soda pop was very flat. My husband asked the server if he could give him a fresh soda pop. He brought the same flat soda. Maybe it's time to replace the boxed syrup. I regret taking my daughter to celebrate her 18th birthday. I did not expect it to be an uncomfortable experience. I wanted a special celebration for my daughter's birthday; it wasn't like I couldn't afford another fancy place. This place is very expensive and not worth it. I was hoping, since it was a very expensive place, we would be treated for what we paid. I left disappointed and hurt. I paid a high bill for the good service; I should have gone elsewhere. There was an automatic gratuity for the big party applied to the bill. I was hesitant to leave an additional tip, but I did leave an additional 4% because, even though I was treated differently, I am not a greedy person. I won't be returning, but I do ask that you train staff to provide exceptional customer service, especially since it is a pricey menu and the portion size is not worth paying all the money spent. When we end up walking through the indoor seating to leave, the same place that was reserved has not been used. I'm pretty sure we could have been placed there to avoid...

UPDATE: After posting my review, they responded with a comment asking me to reach out. I followed their instructions and emailed them at the address they provided, but I’ve heard nothing back. It seems their request to contact them was just for show—they really don’t care(see screenshot attached).

Terrible Experience at Mon Cheri

We visited Mon Cheri yesterday to celebrate my comadre’s 40th birthday, but what should have been a joyous occasion turned into a nightmare. The experience was so bad that my comadre, who had planned this event for months, ended up in tears, apologizing to everyone for the terrible service that was beyond her control.

The problems began long before the event. My comadre’s mother had initially tried to book the party two months in advance but never received a response. It wasn’t until a month before the event that Ally, who was handling the booking, finally confirmed the reservation. Even then, the service was a mess. Ally showed no concern or remorse when we spoke with her and the manager about how poorly things were handled.

Adding insult to injury, my comadre received emails two weeks before the event (a full two weeks after booking) from Ally, stating that our group dinner had been bumped to 10am because she had booked another group, offering the flower room as a consolation. However, the flower room was unbearably hot, and we didn't even have the entire space. Many guests had to squeeze together and pull up extra chairs because the fourth booth, which we needed, was given to another group. With the chairs and the fans it was incredibly tight and guest that sat in chairs by the fans had to keep getting up for the waiters to get through. To make matters worse, on Friday at 6:01 PM, the day before the reservation, my comadre received a text asking us to be there at 9:30 AM. She then had to scramble to inform everyone of the new change, moving the time from 10 AM to 9:30AM.

The food service was chaotic, with everyone trying to figure out where their food was and who ordered what. The billing situation was equally disorganized. Throughout all of this, any time we raised an issue or concern, we were met with hostility and were lashed out at, which was completely unprofessional. Midway way through Ally left us and switched with another waitress, because she said she wasn’t gonna go through this and left. Which I thought personally the second waitress was extremely better organized. But the second waitress we felt bad for cause she was left to deal with the mess that Ally left.

To top it all off, we watched as the waitstaff blew up balloons for another party happening inside the restaurant. Despite the smaller size of their party, they received far better treatment than we did. My comadre didn’t get balloons or any special attention despite the effort she put into planning.

Never in my life have I experienced such a terrible time at a restaurant. Mon Cheri completely failed us in every way possible. We will not be returning and would advise others to avoid this place if they value good service and a...

Absolutely disappointing experience to treat my team to a celebratory night out.

Ahead of arrival:

Called ahead of time to ensure gluten free options (half of my party have true gluten allergies) and was told almost anything can be made gluten free- only to be told when we arrived that the risotto "may be an option", but the salads are the only option. Ordered the charcuterie board and asked for veggies instead of bread- and we got carrots and celery with a few pieces of meat and cheese.

Ordered the champagne tower to start with and mochatini tower for dessert because they said we had to order ahead of time or else they run out of the towers.

Arrival:

Arrived on time- table wasn't ready so we ordered a bottle of Veuve at the bar. 30 minutes later the hostesses come over and tell us our table has been ready for 20 minutes and we need to sit because there is a reservation after us that we need to leave for. With such attitude. I'm not a mind reader so unless you come and get us 10 steps away, I don't know that my table is ready, or which one it is.

Sat down. 3 menus for 7 people. Took 30 minutes for water and the champagne tower (they are not even that busy by the way) and the waiter had no idea that I had ordered the tower ahead of time.

An hour into our allotted time, we finally get our drinks and order the board I mentioned above and two salads for the table as starters. Those items come out- no spoons for the salad to share. Board is a shame. If I were the chef I'd be embarrassed to let it leave the kitchen.

Wanting a refill on the champagne tower- one of our guests goes to the bar to order it because we can't even find our waiter. When he comes over- we finally order drinks off the drink menu and had to explain to him like 3 times we were doing the tower plus drinks. For some reason that confused him. Again- that took forever.

Order dinner- and the gluten free guests stick to only a few things they can modify. It's embarrassing and upsetting because I made sure ahead of time there would be at least a handful of options for them to choose from.

Food was mediocre at best.

Oh- and at the end - our waiter never told us when last call was or when the kitchen was closing- but we did end up with the mochatini tower. That tower was actually good- I would recommend it.

The only good part of this experience was the champagne and the company. Their specialty cocktails are awful.

Every other table is a bachelorette party if that's the scene you are seeking. Bathrooms were poorly maintained. You will find friendlier and more professional service at In-and-Out.

If you want real Mediterranean food, with service, class, and a comfy atmosphere, go to Thea at The Global Ambassador. You'll save yourself the headache of a lousy experience.

I hope this management and leadership can get their act together. I reached out to the CEO before coming in because of the poor reviews and asked if they could deliver a quality experience. He replied with silence- and this was the experience. Nothing unlike...