Passport Coffee & Tea — Restaurant in Scottsdale

I really hesitated on posting this, because their coffee beans are pretty good, but their customer service is absolutely terrible. Every time I’ve gone in, the service and attention has been terrible and the knowledge of some of their own beans from some of the girls working the counter has been very lackluster.

In addition to that, I have a need to get a pound of decaf/regular blended together (ie half pound regular/half pound decaf). The only way they told me (3 times to be exact) is that I need to buy 1 pound decaf, 1 pound regular and mix it at home. The problem is, thats a total of 2 pounds of coffee and it goes bad before I ever get through half of it.

I asked if I can call ahead and get 1 pound of this blend and pick it up. They refuse. I’ve gone in, I’ve asked, they refuse.

It’s been the same response. Buy a pound of each (so spend $26 instead of $13 for a pound of the blended) and mix it at home. And then throw away what you don’t use.

They’ve told me ‘if we do that for you we’ll have to do that for everybody and we don’t have the time’ yet I’ve watched them stand around inside and hangout….

That’s a pretty poor answer when I walk in and you’re just standing around and the time it takes you to explain it to me that you can’t do it, you could have scooped a half pound of decaf, a half pound of regular and mixed it in a bag. It takes more time to grind someone’s beans then it would for you to mix two half pound scoops and seal the bag.

I really tried to give them several opportunities to be more helpful. Yet, every time I went in, not one of the owners turned around and said ‘yeah, we can help you, I’m glad you like our coffee, etc’. Today was the final straw.

Update to response - that’s a terrible response. I’ve watched your staff stand around. They have more than enough time to put 2 half pounds of beans together and seal the bag. You have the...

I love this place! I drink a ton of coffee and was so happy to find Passport. It's very close to my house and their roasted whole beans are seriously the best looking beans I have ever purchased. Zero imperfect beans, beautiful shine and the aroma is amazing. I make coffee many different ways, including espresso machine, Moka Pot, pour over and cold brew. The staff that helped me with selecting a few different roasts for different brewing methods were extremely helpful and patient with me. I love that I can order from their website for pickup or delivery. They also have a subscription service which I plan on joining once I zero in on my favorite roasts. They also sell green beans for people who roast their own coffee. Coffee is sold as whole beans but they can also grind it there for you if you don't have a good grinder at home. Coffee can be purchased in one pound and five pound bags. They also have a large selection of tea, which my wife loves. I know that they also give the option of several different grind sizes when ordering from the website. I know that they supply many local restaurants with their coffee too. I'll be a long time...

Passport Coffee delivers a solid specialty coffee experience with quality offerings and thoughtful extras. Their coffee subscription is excellent—reliable, well-curated, and a great way to explore different profiles. They also carry higher-end equipment, including a La Spaziale Mini Vivaldi and a matching grinder bundle, which shows they cater to serious espresso enthusiasts.

The only drawback—and the reason for one less star—is the lack of a true, clearly labeled blonde or lighter roast option. For those who enjoy the bright acidity and nuance of lighter roasts, this gap is noticeable.

Still, overall, Passport Coffee is a great option for both newcomers and seasoned...