Rosati's Pizza — Restaurant in Scottsdale

So recently I was looking for something to eat for lunch and decided to try Rosati’s since I saw a sign board with a pizza slice offer.

Unfortunately, upon placing my order for this I was told that it ended at 3 PM (it was 3:05) and that apparently another customer came in around 2:45 and bought out all the remaining individual slices.

Strike 1 - did not take the sign board after something is no longer available, essentially false or misleading advertising!!

Next, I decided to try their sausages sandwich that I ordered with marinara, cheese (extra charge) and hot peppers (extra charge). End result was a sandwich that cost nearly $10!!

Paid for my order, gave my name and was told it would be ready in 10-12 minutes, so I went next door to BevMo to kill some time.

Came back at 20 min to give a little extra time to make my sandwich which should not have taken long since they did not seem that busy.

Upon returning, I had to wait nearly 5 min for someone to greet me and to see what I needed.

Said I was pickup my sausage sandwich that I ordered, the person came back with a sausage pizza!!

Strike 2 - did not listen and brought me the wrong item.

When I clarified my order, he asked for my name and checked their system. Guessing that he did not find it for some reason (guessing it somehow was deleted) and went into the back.

After waiting another 5+ min, he returned with a small box that contained by sandwich and a small container wrapped in foil on top which he said was an jus (that I did not order).

There was no apology for the delay or anything, simply handed me the box and seemed to expect that I just leave .... which I did.

Strike 3 - not the best customer service!

My suspicion was that because he gave me an jus, I suspected they remade my order incorrectly without marinara and guess what? I was correct when I opened the box!!

Strike 4 - got the order wrong when they apparently had to remake it.

In addition to my order being wrong, I quickly noticed how small the sandwich was (as can be seen in my pic with a FireTV remote next to it) which was disappointing considering the price.

Strike 5 - not a great value for the cost

Now the critical item, how it tasted.

Overall I found the sandwich to be very tasty, the bread was nicely toasted, cheese was not overpowering and the hot peppers was tasty.

The sausage could have used more spice, found it to be overly mild compared to what I prefer.

The au jus was ok, problem was the container was too small to allow the sandwich to be dunked in so it was essentially useless unless you poured it over the sandwich (which I an not for doing).

So, over all my experience with Rosati’s was not the best and highly doubt I will be trying them again, especially from the perspective of the service...

ordered through grubhub approximately 90 min before I wanted to eat. Got a confirmation back saying order was received and it confirmed the time I wanted. After that time had passed, I called the store. After a bit, the store told me (and I heard this in the background), that it was my fault the order wasn't fired since my address was incorrect. Keep in mind that I've used Grubhub two other times in the last 3 weeks and there has never been any problem with the address. And, at no point, did the store on Shea attempt to contact me with the phone number provided to ask any questions related to the address. All the person (and their GM kept saying) is that they were too busy/overwhelmed with orders. At no point did they offer to comp the meal, offer a gift card for a pizza, etc; instead, it was just a sorry which didn't alleviate the frustration. They said they could fire the order now but that would've been another 45+ min. To add to it, they couldn't do the refund so I had to spend time with Grubhub to get the money refunded. Can't really recommend these guys based on...

I called in on a Saturday to order a pizza for delivery. The kid who answered the phone sounded like he rolled out of bed to answer my call and was extremely inattentive. I had to repeat my name, address and order multiple times... For ONE pizza. Over an hour later I called back to find out where my pizza was. The “owner" answered and said they had no order for me. He also insisted that he was the only one taking orders all day and that I had to have called the wrong Rosati's. Hard to do since I used redial. Then he said they don't make mistakes(pretty impressive), but followed it up by saying this happens all the time. He also changed his story and said his driver may have taken the order. He called his own driver an idiot, but right after said he's never had problems with the guy. I have never had a more unprofessional or bizarre experience. If you live in near this location, do yourself a favor: drive to...