Subway — Restaurant in Scottsdale

I just visited this franchise to order food with my pregnant wife. While in Scottsdale for an oncologist appointment. My wife went to use the bathroom, and was told the health department ordered them closed, even though we were paying customers. I even explained we are from out of town and have no where to use the bathroom, furthermore she is pregnant. They didn't care they insisted it was the health department, and not their decision. I chose to not order food, my wife did however, order a sandwich. I followed my visit up with a brief call to the health department, who confirmed they did NOT order any restaurants to close their bathrooms. I'm very disappointed that I was lied to. I am a business owner and firmly believe in honesty and full transparency. I have a list of all of these franchises under this management and will not be supporting them in the future. I will also post this to...

So mad, I have a 20 min window to grab food on my break. So walk over from where I work order the sub and go to pay. Their system took about 5 min to process a credit card transaction, followed by saying declined. I have the money so it wasn't a fault on my end. So I then tried another card for her since I don't carry cash. Again, we wait 5 min, making me late back to work. Again said declined, this is a $5,000 credit card and I don't even carry over a hundred dollar balance so again it's not an issue on my end. The female working then apologizes. I asked what she wants me to do, and she has me leave my sandwhich! Now I'm late to work and I have another 9 hours to go with nothing eat.... what was she going to do with the sandwhich?! Would have been a better customer service idea to give me the damn sandwhich and an apology for wasting so much of my time....

Update* we came back here because they stopped enforcing the mask mandate, my 4 month old daughter needed her diaper changed so I asked if they had a restroom with a changing table, to which I was told "No, I'm trying to get rid of the bathrooms altogether" ... Ok? Sorry my child has needs and I'm a mom simply trying to care for her. Absolutely ridiculous.

Don't come here if you don't wanna get kicked out for not wearing a mask. We tried subway down the street, with the same conclusion. If you or a loved one are scared of getting sick, you can stay home. Simple as that. Businesses that operate by forcing people to wear something have lost our business...