Terroir Wine Pub — Restaurant in Scottsdale

I’m heartbroken to be updating this review with yet another disturbing experience involving the same staff member who treated me unfairly during my last visit.

After some time had passed, I decided to give the establishment another chance, hoping that I might be seated by a different, more respectful server and perhaps finally enjoy what had initially drawn me in—the music and atmosphere. Unfortunately, the same woman who previously singled me out was behind the bar. The moment she saw me, she loudly called out across the bar, “Goodbye,” despite me having said nothing to her and simply entering the space.

I quietly turned around and walked out, unwilling to subject myself to further discomfort. I stood outside in the shopping plaza on my phone, trying to find another nearby place to dine when—shockingly—this same woman followed me outside of the restaurant and began speaking at me in an aggressive tone. The only thing I could clearly make out was her saying she was "sick of me" and that she was "calling the police."

At this point, I hadn’t even stepped back inside, nor was I doing anything other than standing in a shared public space, peacefully on my phone. She then proceeded to take photos of me—again, for what reason, I honestly do not know. The entire interaction was extremely inappropriate, aggressive, and, frankly, felt like continued racial targeting and harassment.

As a Black woman who simply wanted to enjoy a peaceful evening, the fact that I am still being singled out by this employee—even outside of the restaurant—speaks volumes. I have never experienced anything quite like this in my years of dining, managing, or even working in hospitality. The behavior was unprovoked, unprofessional, and unacceptable.

This is no longer just about poor service. This is about safety, dignity, and being made to feel unwelcome and unsafe in a public space—again, by the same person. I’m sharing this so others are aware that I reached out to ownership via email and social media to rectify this prior to leaving those reviews…. No guest should ever be...

I recently moved to the area and was really looking forward to exploring new places as a single woman getting to know the city. I came into this establishment drawn by the live music—it was lovely, and for a moment, I felt at ease. As someone who just finished a performance residency in Las Vegas, I genuinely appreciated the atmosphere and was excited to support the space.

Unfortunately, my evening took a turn that left me feeling humiliated and deeply uncomfortable.

I arrived just as the kitchen was closing and made a point to ask multiple times if it was still okay to order a glass of wine. I didn’t want to overstep or cause any issues. The bartender reassured me it was fine, so I ordered and quietly enjoyed the rest of the evening. When I closed out, I tipped $15 on a $30 bill—not because the service was exceptional, but because I believe in acknowledging hospitality and effort.

As I was finishing my glass of wine, I was suddenly told I needed to leave. Meanwhile, a loud and disruptive group remained at the end of the bar. When I asked why they weren’t being asked to leave, I was told they were “wine club members.” That answer felt dismissive and unfair.

Then I was accused of knocking over a place setting, when all I had done was try to move a personal item from the bar—something minor that became exaggerated, it seemed, to justify the treatment I received.

I’ve worked as a front-of-house, bar, and operations manager in multiple fine dining establishments. I understand closing procedures, guest etiquette, and what respectful service looks like. And I can also recognize when someone is being treated differently.

As a Black woman, I left that night feeling targeted and unwelcome. The disparity in how I was treated compared to the other patrons—who did not look like me—was too clear to ignore.

This was more than a bad night. It was a painful reminder that bias still shows up in ways that are subtle, but powerful. I hope the management takes these concerns seriously and works to ensure all guests are treated with equal dignity...

It’s 2023. How do you create a restaurant completely made of bar seating? Good luck to those in wheelchairs and those with any sort of ailments with legs. I asked the hostess if there were other seating options and she said no. She looked to her right and it looked like there may have been a room with regular seating but it must be for private parties only, I’m not sure. I will never return here. Get with the times Terroir, I can’t believe I even have...