Buona Pizza — Restaurant in Scranton

In mid search for a good Pizza place In Pennsylvania visiting from New York I was told by a local who swore this was the best pizza around. Googled them, saw the raving reviews and noticed they're a brick oven pizza place. Great, on my way. Ordered 3 pies for me and my guests 2 regular cheese, one pepperoni . I called to order and was astonished when the lady over the phone told me 15 mins they'll be ready.. 15 mins?!?! I asked really? That's mighty quick for 3 pies. She replies "ok make it 20 haha" Haha ok no. I'll be there in 15 mins to watch them come out the the oven. (Obviously didn't tell her that just saying) , but Am I getting a canceled order??? Got there in exactly 15 minutes they had these bad boys cooling off open boxes..good they weren't canceled orderes. I told em my name for pick up. An Italian older gentleman cutting em up ready to go, they need to sharpen that pizza cutter or toss it because it didn't work. Ok , time to try it.. the pizza itself looks great, but I open the pepperoni pie and I'm not kidding it looks like someone threw those pepperoni slices on the pie with aggravation. I had to invite people over to look at it, couldnt make it up. Tried the regular cheese slice first. Pure flop, whatever. Super greasy pizza I'm not used to even in most Pizza spots in NY. cheese was very good though , sauce was better then expected. The dough was undercooked but the crust for some reason was decent. Oddly enough the next slice picked up was inconsistent with the last in ingredients and sliding cheese off the slice etc. I also did not notice a brick oven , Just a regular Pizza oven. Wonder if any locals have noticed that yet, this is my first time in. Either way better then all the other pizzas in P.A which gets it 3 stars especially after that pepperoni pie, Ny style?? Not...

my coworker ordered lunch today for everyone since we heard good reviews. about 7 minutes after the order was placed, I had to call to change an item, as my one coworker does not eat meat. the woman that answered told me there was nothing they could do about it and passed the phone to a man. the man was incredibly disrespectful and cursed me out. he accused me of calling "30 minutes ago" and it "not being his fault we don't know what we want" - I checked our call logs and I did in fact call 7 minutes after the order was placed. he ended up cursing me out and told me he doesn't want customers like me. I work in food service part time and I have never treated a customer in such a way due to a mix up in an order. after he hung up on me, I called back to cancel altogether but he told me he was calling the local police to file "harassment charges" and I could pick me refund up there. I was completely speechless. I was uncomfortable and did not want to pick up the food at that point. my coworker is in the process of contacting her bank to dispute the charge. whether he was having a bad day or not, that was not the response anyone should give to their customers if they want them to return. I advise everyone take their business elsewhere - there are plenty of other delicious pizza locations that treat their customers...

I've ALWAYS loved the pizza here....it's absolutely fabulous, and we used to go there really very quite often, even though prices somewhat steep, at a whole $3 for only one single slice no soda or anything else... so 2 slices, yea $6bucks... if ur looking for lunch for two, at $12 FOR 4 slices u might as well just grab a whole huge pie and pay the anywhere from $14 to $16, and that's still no inclusion of a soda or a side to b honest, although the pizza is delicious, we really stopped going here all together because w/the coupon, we can get 2 whole pizzas, a 2liter of any coke product, 8 breadsticks and 8 cinnasticks at Domino's for only $19.99, plus tax and delivery, but that's EVERY where now. And honestly, as good as the food is here, the staffs terrible additudes and stuck up personalities, just aren't worth the cost of the food.... I'd rather get more food for my money&have nicer staff. For a slightly less quality at Domino's then to get a lot less food for a much worse atmosphere for my money any day of the week... so yea Domino's on Mulberry gets our money over this place 9...