Bar Pazzo — Restaurant in Scranton

A person came to your restaurant for food. They didn’t like a salad but they paid for everything anyway when it would only cost you $2 at most to comp that appetizer and keep everyone happy. All restaurants have to comp some things eventually. Even my small business has to comp some things sometimes.

When that customer ended up being a reporter and food critic with a sizable audience, you chose to attack them rather than apologize for the bad food, ask them to contact you privately so it moves away from the public eye (as any PR person would tell you to do), and move on.

You chose to attack them for not being credentialed. In other words, you’re mad they didn’t announce themselves before walking into your restaurant so you knew to give them good service in advance. Newsflash, that’s the whole point of reviews. The point of reviews is to find out how the average customer would feel and what the average person would experience, not how someone gets special treatment because they have a badge or a camera.

You failed epically. Even if you think your salad was perfect, fine. That person didn’t feel the same and they have every right to feel that way. You’re trying to take that right away from them. Rather than apologize for the simplest thing, you chose to attack the customer. You tried saying they just wanted free food. That’s disgusting of you to accuse someone of when it’s just a salad. No one comes to a restaurant, pays for their main entree if they want free food.

This behavior of lying and attacking a news outlet for telling people the truth about your “restaurant” (especially when that outlet provided photo evidence to prove what they said) tells us everything we need to know about you.

Eventually, your restaurant will close and you’ll blame everyone else for your failures. Rather than blaming your behavior in situations like this when you handled things terribly on a public page, you’ll say it was everyone else’s fault besides yours.

Maybe retrain your staff so they handle every customer with great service rather than only the ones who come in with a press badge. Maybe reach out privately and apologize for your salad not being to their liking. We’ve seen numerous reviews complaining about your salads not being good so maybe they aren’t the only ones who didn’t like the salad. Maybe go back in your kitchen and come up with a salad people think is edible. And maybe take constructive feedback in a positive way rather than attacking someone who had a bad experience by saying he just wanted your business to close.

No one will make your restaurant close faster than you. If you’re truly a good restaurant, no one will celebrate when it closes. But after your terrible customer service and atrocious response to one bad review, I cannot wait to see the internet comment on your closing statement saying “maybe you should’ve comped a salad rather than spending all your time and effort attacking everyone else for your own mistakes”.

Thank you for giving us all a reason not to ever go to your restaurant. People vote with their feet and you just made a lot of people vote. But I’m glad you got your $2 back for that terrible salad. Hope that hill was worth...

Our experience was simply okay. The food was decent but our selection reminded us of “upscale” bar food. Chose the honey whipped ricotta as our app which was not bad; the bread they serve with it reminded me of a hybrid of fluffy pizza crust and pita and it was warm and tasty. We chose the Tarfuto pizza, which consisted of mushrooms, goat cheese, truffle oil. The ingredients worked together nicely and the pizza dough was absolutely freshly made and a good combination of crispy but fluffy at the same time. Our server was pleasant and knowledgeable about the menu and special draft selection. Didn’t really care for the draft IPA I chose (Fire Fish hazy IPA) but that is no fault of our server or restaurant. Tried to order a Tanqueray martini but was told they did not carry it and I personally didn’t care for the gin selection they offered as far as London dry gins, so I chose a manhattan instead. The manhattan was fantastic and came to the table quickly so I appreciate the bartender. My biggest complaint is how terribly loud and bright it is in the place, they could do with dimming the lights and turning down the music. It was loud inside I honestly had trouble hearing the person I was with and kept asking them to repeat themselves. Also, the ladies’ room had a bunch of “graffiti” etched into the stall and honestly it just felt like a place that maybe caters to a slightly younger age group than I would have preferred. While our experience was not wholly unpleasant, there is no appeal for...

Have to take time out to write a review on our experience Saturday evening. Juggling two new grandchildren and doing the college traveling leaves my husband and I barely enough time to talk yet go out to a restaurant. We chose Bar Pazzo as our date night and what a great choice it turned out to be. The environment is classy and lively, the patrons all come together to share their favorite meal or visit their favorite server. Seeing the crowded restaurant and witnessing a line of people eager to get in was just another validation of a good choice to dine there. The staff is family and greets everyone with a warm greeting and pleasing attitude. You instantly feel welcomed here. Our food was being prepared behind a small glass window where you could see the synchronicity' of a true team working together like well oiled machine. We ordered the Scrantonian pizza, a local favorite for the pepperoni lovers out there. The crust was impeccable and finally we didn’t have to fight out the delicious pepperoni cooked to perfection. The desserts and drinks reflect the staffs creativity all made on premises fresh. The gelato is my favorite! If you’re looking for an upbeat, classy, pizzeria with exquisite culinary talent take the time to visit Bar Oazzo. It’s worth the wait! We’ll be...