So, this is gonna be a strange review. Had to drive to Scranton on two consecutive days. Decided to visit this small joint that came up on my search as the nearest location with good reviews. From the outside this place is perfect. Small, divey and lots of nostalgia. Inside, there were regulars galore, and I think the owner even stopped in to check the mail. Day one: My waitress was a nice, blonde woman who wore a smile and kept the coffee flowing. There was a guy at the grill which one can see from anywhere in the joint. He wore gloves while he cooked and seemed to have command of his part in the whole show. Things looked neat and clean, which is always a plus. Remember, dive doesn't mean dirty. My order came out quickly and without issue. The food was hot and everything it should have been. The coffee was the same. Only one issue came up on day one. The bathroom door would not lock as I found out when I opened it on an unsuspecting female, who by the way was using the men's room. The nerve. So, I go in, close and lock the door and guess what happens. The next guy opens the door on me. Jeez, ain't nobody heard of knocking. So, when I go to pay the bill, I simply tell the nice waitress that the lock on the men's room door may need to be looked at. She smiles and says she's on it. Day two: I'm back but my smiley waitress isn't there. The guy at the grill is now a woman, who isn't wearing gloves. And the waitress is a bit slower on the take, but sufficient enough. My order is simple, and the coffee starts dripping in my cup. As I'm waiting for my meal, I notice that things at the grill are not as efficient as they were on day one. Also, the lack of gloves in an open type of kitchen should be mandatory even for the dive. The food did eventually get to the table, and it was good in all the same ways as day 1. But you know what got me? The darn bathroom door was still unlockable. All in all, I really give this place 3 1/2 stars but it wouldn't allow me to give half a star, so there ya go....
Read moreNEPA FOOD REVIEW SYNOPSIS " Service" - Wait staff are quite kind and jovial and seem to put off a relatively positive energy. Special attention is given to regulars.
"Structure"- The building on outside and inside are basic 1950s diner style but shows its age. Interior is in a desperate need of a remodel to invite a younger generation. Older locals are the bread and butter of this business. There is nothing to invite the new, "younger" generation to the establishment. Seats, floors and ceiling are very worn and dirty.
"Cleanliness" - The resturant is quite dirty. Ceiling vents are caked in dirt waiting to blow on customers food. Grill hood is dirty as well as other items in that area. In my hours stay, no hand washing was performed. Dirty items were handled and then food. Food product was handled without gloves or washing. Cross contamination is a reality.
"Food"- Bland and flavorless. No passion in the kitchen. There seems to be no love for excellent food. The food is stuck in 1950s and there is no modern flavors or an evolution in cooking. This food will not usher in a new crowd. Ingredients used are a cheap shortcut with craft cheese slices and canned condiments. All food is cooked in one station and on one flat top. Potatoes had a bland chlorinated taste and nothing was fresh. Some items were inedible.
"In Conclusion"- There is nothing currently here that will excite new patrons to come back. A remodel, more care and a passionate trained chef could certainly create a very successful resturant! The bar is set very high for todays food standards. Any resturant not willing to modernize with the times may not stand a chance. "Cook up good food and they will come!" Well, That is only half...
Read moreWaitress was horrible. Was with a party of of six. Sat at a table that wasn't cleaned off. I cleared the table and brought dishes to the counter. Another 10 minutes for by for the waitress to comes over (in between her concert singing behind the counter) half ass wipe off our table. Asked if we needed menues. Seriously? We have three kids with us. Another five minutes go by. Get menues. We decide our order. HAD to go find our waitress to place the order. Order placed. Order comes; the first order of toast she put on the face of cell phone!!! Then we were missing the orange juice..wrong order of another kind. of toast...cold toast that butter couldn't melt. Half way thru breakfast waitress NEVER returned to ask if more coffee or drinks needed to be refilled. My boyfriend went to the counter to get Nick another chocolate milk. Chris made mention about the service and that our waitress was way more interested group singing and chatting on the phone to pay attention to her tables. It's not American Idol. He was told that the song playing "Was her jam". Idk. When I'm at work I can't sing to my jam and chat on the phone.
Upon leaving I advised another waitress the one we had was horrible and shouldn't be one. The Bill was 35.00. I left a 1.00 tip. The tip was just because she...
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