Jack in the Box — Restaurant in Seattle

Posting this from my partners account.

Super simple order of a spicy chicken munchie meal and a large order of jalapeño poppers. There was no one else in the drive through. Have been driving home for the past 6 hours and wanted an affordable fast dinner. Got home to find an "ultimate cheeseburger" at the bottom of the bag. Certainly not what was on the receipt. No big deal right? I'll just call them to at least talk about the error. Not looking for freebies, just a call to figure out what went wrong. To exhausted to want to drive all the way back. No answer, call again, no answer. Now starting to get a little pissed at the lack of decency as a business. Call again, and again, and again. You are not busy, clearly just not answering the phone. Nothing more disappointing than expecting a chicken sandwich with lettuce and tomato, and instead finding two burnt beef patties between a lousy excuse of a bun. What an embarrassment.

I would have dealt with it fine if you had just answered the phone, instead you chose to not answer. Grow a pair and answer the phone, Roberto. You're acting like a teenage girl going through her first break up. If you don't like your job, you have a choice to not work there. Go work for any other business where you don't have to work directly with the public.

I understand this is a Jack in the Crack, mistakes happen. But not dealing with your mistakes is as childish as it gets. I'm not expecting 5 star service, but at the end of the transaction, saying anything other than nothing and just closing the window, and pretending to take an order over your headset, when it's clear as day there were no headlights in the rear view mirror in direct sight of where the orders are placed. I hate to be rude, but you suck so immensely at running a business, your "shift lead" title is a literal joke. Just like you. Have a nice evening, and enjoy walking around knowing you couldn't fight your way out of the same brown paper bags you peddle lies in.

I'll be back one day, against all better judgment, and I hope I find you behind the counter, so I can help you find some other line of work, something more suited for your general lack of basic...

Honestly,e.coli would be great in comparison to what awaits some customers who "win" the possible prize of being verbally accosted or threatened by your friendly neighbourhood meth head who demands money or cigarettes or worst of all ,ones time in listening to a string of pointless and rambling non sequiturs and who seemingly does not get why most have nothing for them. Perhaps second "prize" of being offered the unique opportunity to purchase meth or "heroin" from people that ,even if they offered their "heroin " free of charge, would require one to be sick beyond point of movement as well as a substantial amount of cash to convince any user I have ever met to use what those selling arw offering. On the plus side,i haven't had anyone aggressively push their brown sugar or Epsom salts on me YET ,at least they understand that my laughing in their face is a very clear answer. The last valuable prize one may win is the wonderful aroma that permeates this venue .I think if a person smells worse then a service animal and insistfs on sleeping in a booth with a enormous bag blocking ones egress from the venue,then, the business should deny service. Unless,perhaps,they like being a de facto homeless shelter in addition to a sub standard restaurant. Seriously, skip this place. And a question, why is every jack in the box seemingly a magnet for the lowest common denominator in its area? Any one remember the JOTB on Broadway a number of years ago? 85th and aurora is loads of fun. Lake City Way. ...

I went here with my wife because we live nearby and recieved coupons in the mail. I used two coupons, 3 dollars off the breakfast platter and one ultimate breakfast sandwich combo with purchase of coffee and hash brown. The total was $17.59 after coupons and tax. My first thought was the price seems high, fast food is not cheap anymore.. the total without coupons would have been around $24 dollars with tax. That competes with restaurant prices.

The coffee was basically brown water. I had to pour it out. I doubt it was employee error, I'm sure they have to use specific sized measuring. I have no idea how this company sells any coffee, i doubt they live off one-time customers. People must actually drink this stuff?

The platter was mostly unedible. Rubbery/ oily eggs, sausage that mostly tastes like oil and herbs with no meat texture, hashbrowns that will give you heart burn. I prefer the frozen hashbrowns from the grocery store which is not a high bar.

The breakfast sandwich was okay. It's hard to mess up ham, cheese, egg, and bacon.

I'm not some food snob, I'm super frugal and wouldn't turn this meal down if it were free, but $17 with coupons? I feel scammed. This should be $14 without coupons. But they need to remove the breakfast platter from the menu, and just sell the pancakes.

Lol this was therapeutic to write....