Starbucks — Restaurant in Shepherdsville

Giving a medium score. Drinks are usually ok and correct, but sometimes the workers act odd. For example, my wife just went through the drive-through, she ordered four drinks through the mobile app, while we were sitting in a parking lot just down the street. There were only two cars in front of us. So we went ahead and went up to the drive-through because no one was waiting at the speaker. They were seemingly not very busy. She told the person at the speaker that she had a mobile order, but it might not be ready yet because we just put it in, and the person at the speaker was nice and said that’s fine. Go ahead and pull around. When we get to the window, some girl hands her one drink and says “if you place a mobile order, you need to wait at least two minutes before you come to the speaker” OK… It’s not that I care that she was informing us of a company policy or order, but we don’t keep a copy of the Starbucks handbook rules in the car, we don’t know what order your mobile orders and drive-through orders are placed in or processed in. And honestly…we don’t care. So I guess thanks for letting us know we need to wait? She also said, “I was gonna tell you to pull around and wait, but I went ahead and made them” also, OK… So what? If you need me to wait, you need me to wait. You did me a big favor by making the drinks that I ordered? What do you want from me, lady? And then telling me rudely that you made them? The issue is we already told you that we were aware that we had just placed it and we didn’t mind waiting. So why come to the window and reiterate something that had already been said, number one, number two why say it with an attitude? Number three, when my wife just responded OK, obviously annoyed by her, She made a comment under her breath, “well I’m just trying to be nice.” when she in fact, absolutely was not being nice about it. The nice thing to do would have just been to tell us to pull around or just make them and keep your rude comments to yourself. Then she proceeded to speak to her coworkers about it, and you could hear them laughing through the window. Kind of garbage if you ask me. How are you a victim of someone in the drive-through when you were the one that said something rude to begin with? Guess what wouldn’t have happened? All of it. Absolutely nothing would have happened if you just made the drinks and went on with your life. But sure, you’re a victim🙄 We’ve worked in food service, we’ve worked in retail, we get it. We’re reasonable people. But what’s harder to tolerate as you get older, is that attitude. That same girl didn’t come back to the window, and another girl with glasses handed me the rest of my drinks, she was actually very nice, she even asked me if I wanted a drink carrier, and even though I said no, she put them in a drink carrier anyway, but guess what? it didn’t make me mad, because she had a good attitude when she handed them to me. Makes a difference! We honestly come to Starbucks expecting a really nice experience. And at most locations I do have that. We consider it a treat for ourselves, and it makes my wife really happy. Your business is a luxury. Maybe just be nice or follow the old “say nothing at all…” Also, just a random comment, but why is every Starbucks parking lot the absolute worst? Do they build these places with the intention of just pure chaos every time? Who designs the exits and drive-through...

We went through this drive thru and I only have issues with people that disrespect my sister I was with her and she is almost deaf and partially blind so the menu is very hard to read so when she was ordering the girl at the window wanted to have an attitude when she was ordering a caramel drink instead of just telling her what the drink were offered where we were talking about she decides that she's going to put Vivian the manager on the mic Vivian had an attitude from the beginning with my sister also my sister said she didn't care what the issue was that she had issues seeing the menu she orders the same things and he said if you're going to use that kind of language then I'm not going to serve you what was sad is this service sucks I'm sorry if that's something bad to say and I even apologized to him not my sister but to him and he still wanted to push his authority around I will never go back to this Starbucks this person should not be representing your company as a manager if that's what they are because you do not do customer service that way and I've noticed if you have any kind of handicapped or anything disability the people that work at your Starbucks make fun of you that's not the way to be and that's not very Godly at all I apologize for saying the word suck with an S but that really did suck that customer service SUCKED that was half given to her I'm ashamed to even have to point out other's faults but that's how it is here at this place of...

Hi, we are big Starbucks fans. We were in Louisville today and stopped by the Starbucks to pick up a coffee and a mocha for the drive home. We live a ways from Louisville down in hart co. The closet Starbucks to us is Elizabethtown. Anyway it was about 5 minutes till 6 pm when we pulled up to the one in Louisville. We knew they closed at 6 pm but it was still 10 minutes till. We could see the people inside and I’m sure they were closing but since it wasn’t 6 pm yet we thought maybe, just maybe, but no. It wasn’t that we couldn’t get our coffee, but I’ll admit it did upset us a bit that no one even came to the window to say they had already cleaned everything or there wasn’t enough time to fix what we wanted, nothing! Ok, 10 minutes isn’t much time, but I’ve seen Starbucks workers and it never takes more than 5 minutes to fix what I order unless people are ahead of me. There was no one ahead of us. Not really a complaint, more of a heads up. I’ve been in a number of Starbucks in different states and I’ve never felt so rudely treated. My favorite for years when we lived in Elizabethtown was the Starbucks outlet in the Barnes and Nobel book store. We were in there at least once a day, sometimes 2 or 3 times a day. We’re coffee lovers. When we moved 30 miles away 8 years ago I really missed it, I still do. You might however tell your employees it would be common curtesy to at least let people know if it’s not quite closing time, that they will not be able to serve them and...