AT&T Store — Local services in Shepherdsville

My livelihood depends completely on my cell phone. I was lost with a old cell phone that wasn't recognizing my sim card. Another store blamed it on the phone carrier and referred me. I just knew somehow that this store would fix the issue after a morning of wild goose chasing. I drove 45 minutes out of the way JUST to have this store's level of customer service.. It took AUSTIN less than 10 minutes to solve my issue. I drove away crying because I had basically accepted that I was going to lose my job today and I'm so relieved. I am still teary-eyed because I really needed that kindness and compassion that Austin gave me me today. Austin went above and beyond. He didn't just fix someone's cell phone, he saved me, a single mom, from losing everything. I have never had anything but great service from this store and I'm beyond impressed with Austin's customer service. Thank you AT&T for people like Austin representing you! He deserves employee...

Just as apathetic to he customer as the rest of the At&t universe. All they can hear is the sound of big money. Pay my bill, not on time because I can't seem to get the much needed notification of a bill coming due. Does this matter? No. I was polite and honest step by step explaining what problems I'd been having without cursing or insulting anyone. I was not just another irate, self entitled jerk calling and yelling and cursing. I was met with being told he didn't know what to tell me. I was met with the phrase "You catch more flies with honey than you do with vinager." Considering that the only rude thing I had done is say I was having a problem and state the problem, I am left to believe that the "vinager" was that I had a problem at all. So At&t, and specifically this location only care about you if you don't have a problem and you are a 'high level'...

Austin Jones, accessed my account to obtain commission for a sale he couldn't obtain while I was simply trying to buy a new Iphone. I’m pretty sure he has done this in the past to other customers as well because he knows EXACTLY what he’s doing. Saw on my billing information online that he charged me an activation fee on top changed my phone plan account without my consent after I left the store. Yet I'm just now realizing this two days later but I've already taken care of it at the corporate store. I used to work telecommunications for the company downtown before it shutdown years ago. I know how all this works, he doesn't deserve to work there for his negligence, customer...