Wendy's — Restaurant in Shepherdsville

The reason for two 🌟 is for rudeness and that the gave me chilly that was between cold-warm. Should have taken a picture, but there was only two lousy peaces of meat in a large cup.

Fountain was out of some drinks. After waiting ten minutes for three people to fixing it I went to counter and asked for a refill (mind that there was NO customers at resisters to placing an order nor was there any one waiting on their food) was told that I had to wait that there working on the machine. I told her that I already been waiting and all I'm asking for is a refill. Employee refused to do it. Not even thirty seconds later two others asked for their refills and that employee didn't hesitate. The female manager even got the refills for one of them. When I said something to her She snapped at me in a very disrespectful tone of voice "YOU HAVE TO WAIT. THE MACHINE HAS TO RESET." really? You can refill drinks for two customers, but refuse to refill mine and serve lousy chilly.

This is not the first, second or even third time i experienced rudeness from the manager.

Guise I'll take my hard earned $$$$ elsewhere. Not paying for OVERPRICED drink and chilly not to mention THEIR LACK of customer service. The local McDonald's across the street is always happy to take my $$$ without the attitude that I've been getting at this Wendy's.

I surely can't be the only one having problems with this location. Hardly ever see customers there rather when going in or whenever pass...

First I pull into the parking lot in my power wheelchair and find there is only one inlet to the sidewalk to get to the door. All the way back of the building by the outdoor freezers. I then have to go half way back up the sidewalk to get to the door. I go inside. I see there is no one at the front counter. Try to be patient and wait a couple minutes. And look up at the breakfast menu to see what I want to order. Only to see they never bothered to set it to the breakfast menu! I finally get tired of waiting so I holler to the back with no answer. Next I try beeping my horn on my power wheelchair. Still no answer. Getting aggravated by this point I am alternating between yelling and beeping my horn trying to get someone's attention. I finally see someone walk near the drive thru window so I yell again and she looks st me and tells me someone will be with me in a moment! WOW! Someone finally comes and talks to me speaking so low i can barely hear him, I completely aggravated by now just order the only thing I can remember on the breakfast menu just to get something in my stomach. I was tempted to ask for a manager but by this point I just wanted to eat and get...

Upon walking in you can see they had an update at some point but don’t let it fool you. All the tables were dirty, The women’s restroom was absolutely disgusting! Feces on both commodes, sticky floors, one stall doesn’t even lock, the other has an open pipe on the floor, they didn’t have soap, the paper towel holder was broken and flipped open but they still stick the paper towels in there, I don’t get the point… We were a party of 5, we got two nugget meals and they were good, I got a kids meal and the burger was burnt, we got a baconator meal and a pretzel baconator meal and both had black crumbles of bacon on them, it was nasty! It honestly looked like grill scraps and completely ruined the burgers. The place was being ran by 3 teens, the only “adult” was laying on a couch watching his phone by the entrance, where they have a fire place, he had a kid with him, he seemed like he Was either on break or off the clock. Drive thru was backed up, and a long line formed as we entered. The girl working the front was doing her best but seemed to be...