Bout Time Pub & Grub — Restaurant in Sheridan

I can't believe I am posting this today, being that I've been a semi-regular of this spot for near ten years.

I loved dining in at bout time for their bacon wrapped jalapeños and the wings. But sadly, all I found today was disgust and extremely poor treatment.

Once I had sat down, I had noticed that the kitchen staff kept staring at me off and on, though quite consistently, all with the same smug and angry looks on their faces. I have never met a single one of them prior or have ever seen them in the kitchen at bout time.

I asked the manager what this was all about. He answered that the kitchen staff always seem to be looking like this from the outside, and that it's just a strange spot for the staff to be looking out through windows that run along the bar. It certainly seemed more personal to me. Like I was being profiled or possibly someone thought I was someone who I am not. They should consider getting filling in these windows in the future.

Anyhow, I had seen that the black, male chef had placed my food on the window ledge. It sat there for a good five minutes. Then he took it down and set it somewhere in the kitchen for another five to ten minutes. Finally, my food was placed back up on the ledge for the servers to see it and it sat there again another ten minutes or more. He was the chef that was consistently staring at me off and on. Maybe a rascist. I can't be sure. But I had a seriously bad feeling about how my order was going to turn out.

Plain and simple, my food came to me luke warm and nearly on the cold side. Mozzarella cheese in the sticks were not melted, the bacon was undercooked, and the wings were distasteful. One of them had an aray of feathers still attached. You would hope that the chef would take care of this prior to cooking, and take pride in their work. Maybe, the staff just doesn't give two shits if they have a job or not.

I showed the uncooked bacon to the manager. He said he would get me a new order of jalapeños. I guess he ordered them extra crispy, which I did not ask of him. The white, female chef with the butch haircut was yelling in the kitchen about having to make new ones. I couldn't believe it. Then the manager served the newly, overcooked, burnt jalapenos to me and asked if this was going to work. To which I replied, " No, I'm not eating this. These are burnt." The manager should have scratched the entire check. Instead, he made me pay for half of it.

This is straight up the worst dine in experience I've had in years. I won't be going back. In my opinion, the entire staff should be fired. Major overhaul.

!!! Update to the owner's response:

From the time that I walked in, up until your manager decided to serve me burnt food, I was polite and decent to your entire staff. I always have been while visiting your restaurant. And I had never received an experience like this before. Yes, there was another "white male" cook in the back. Though, he was not staring me down consistently. I truly don't buy it when you say that your other cooks weren't staring me down. There was obviously some sort of bullshit going on in your kitchen. It's quite easy to tell when your chef explodes and cusses out the manager about having to cook, or do the job they were supposed to be hired for. Oh, and yea, I barely got through half of the plate before the feeling of complete disgust came over me. I hate to inform you but your staff failed. And now you have failed. Not even a genuine and sincere apology from you. You've basically told me to go f* myself after I have been a loyal customer time and time again for near a decade. I spent my hard worked dollar at your restaurant numerous times. You can bet your a I won't be back in there. And you can also bet your a** that this post will stay posted for all to read in the future. Hope...

Experienced the worst service I've had in a long time. I recognize that we can be needy on a football Sunday afternoon, trying to nurse off a hangover, but when our server takes care of every single table around us & leaves us hanging, that's not a good look.

Willing to look past that, I go to the bar to refresh our waters & order another drink, since it's apparent we're not going to be served in a timely fashion or with a server who wants to deal with us. Again, it's football Sunday, so sometimes things take time.

Then again, no server to see if we're okay, which we're not at this point, all we want to do is go literally anywhere else that we MIGHT be taken care of appropriately. Upon asking for the tab, again from the bartender, we get it, with salty remarks about how this is all our fault because the staff on hand was unprepared for a Sunday football crowd, and I was in the wrong for coming to the bar to get drinks. So sorry to inconvenience you by trying to spend more money & be taken care of.

Thanks so much for ruining the very precious time I get to share with my wife, & should be seamless, but yet turned into a real mess. If it's a staff issue, that's one thing. But to be made to feel less than, when I'm spending money & trying to make a day of it & choose your spot & this is what I...

I liked this place....wide open toom with tables crambed in....plenty of tv's to watch the games.....

I didn't look at the drink menus but it looked fairly large and had a fully stocked bar with a good amount of taps I think.

The food was what we were there for.....and it didn't disappoint. There was plenty of options mostly pub style with a few healthy salads tossed in.

We started with the Monte Cristo egg rolls....wow....we're they tasty! Gooey in the center with plenty of ham and cheese, crispy wonton skin, dusted with powdered sugar and with a side of raspberry jam....they were good size too! Highly recomended for sure!

Then I had the BABB Burger....WOW! Nice soft bun, burger patty, ham slices, corned beef hash, bacon, egg and American cheese served with a side of well seasoned fries.

This was delicious! I was afraid that with so much stuff on the burger that the individual flavors would just get lost and jumbled together...but I was wrong....everything tasted great together and you could still pick out the individual flavors of everything....

The only real complaint....though our server was very nice, he was just overwhelmed....I think there was only 2 servers for the entire place, so he was just spread pretty thin.

I will return when...